Manager, Detroit Water Site Support

Emerson•Cranberry Township, PA

11d•Onsite

About The Position

Emerson is seeking an Engineering professional with experience leading engineering support teams in water and wastewater systems or automation projects. In this role, you will guide a high-performing team while strengthening customer partnerships across local water and wastewater treatment facilities in the Detroit, MI area. You will provide leadership for day-to-day engineering support, champion customer satisfaction, and drive operational excellence while contributing to innovative automation solutions that support sustainable power and water infrastructure in North America.

Requirements

Bachelor’s degree in engineering, a technical field, or equivalent combination of education and relevant experience
8+ years of experience in control systems, preferrably in Water and Wastewater
Experience leading field services or project engineering teams, for customer-facing projects
Willingness and ability to travel up to 20% domestically
Authorization to work in the United States without the need for current or future sponsorship

Nice To Haves

Knowledge of distributed control systems (DCS), with Ovation experience as a plus
Background in systems integration
Professional certifications such as PE, PMP, or similar credentials

Responsibilities

Provide on-site leadership, supporting daily operational and business needs
Lead, assign, and support the development of a team of site engineers, fostering growth and accountability
Deliver high-quality customer support, including system troubleshooting, field services, system startups, upgrades, and execution of smaller-scale projects
Build and maintain strong customer relationships to promote satisfaction, trust, and long-term business growth
Develop and implement training and development plans to prepare team members to meet evolving customer and technical needs
Collaborate with the Manager of Detroit Water Projects to align staffing and support resources with project schedules
Support estimating efforts and resource planning for future customer support and business opportunities
Drive effective, innovative solutions to customer challenges, strengthening Emerson’s value in the water and wastewater industry
Partner with customers to resolve technical, contractual, and warranty matters while balancing service excellence with business objectives
Promote a culture of safety, integrity, collaboration, and continuous improvement in all activities