Manager, Design & Experience (US)

TD•Mount Laurel, NJ

1d•$91,000 - $136,240•Onsite

About The Position

The Manager, Design & Experience is responsible for research and benchmarking, new concept development and business-specific solutions and standards. This role also is responsible for the development and documentation of presentations and other related content providing solutions that deliver an impactful interior and exterior design with a strong focus on improving customer and employee experiences that are reflective of the location, community, and current Brand standards. Seeking a forward-thinking design professional who can leverage Artificial Intelligence (AI) to enhance design quality, accelerate project delivery and improve experiences while maintaining strong design and technical expertise The Manager, Workplace Design & Experience leads the planning and design, and supports delivery of workplace environments across TD's U.S corporate real estate portfolio (excluding Canada). This role is responsible for shaping the physical Corporate and Client Facing workplace design experiences that support employee engagement, business performance, brand expression, wellness, sustainability, and operational excellence. Working within Enterprise Real Estate, the position provides strategic leadership for high-profile workplace initiatives, executive environments, amenity spaces, and future workplace concepts, while partnering with internal stakeholders, consultants, project teams, and senior executives.

Requirements

Bachelor’s degree required
Graduate Degree or progressive work experience in addition to experience below
5+ Years of related experience
Registered or unregistered architect, project manager or designer, licensed professionals preferred
Experience with LEED & WELL, LEED AP & WELL AP certification preferred
Must have management experience related to consultants
Must have excellent organizational and communication skills
Multi-day travel may be required, including travel to active construction sites
Must possess excellent computer skills including Microsoft Office suite including Microsoft Project
Must have experience reading and performing quality control for construction documents
Must have demonstrated architectural/interior design experience related to corporate and retail projects

Nice To Haves

Bachelor’s degree in Interior Design, Architecture or related discipline
Financial services or large corporate workplace experience is an asset

Responsibilities

Researches relevant benchmarking and industry trends
Brainstorms and conceptualizes a variety of possible experience scenarios and provides definition and application logic
Creates and develops business-specific concepts and solutions
Connects requirements across lines of business to insure standards alignment and clear direction for partners and consultants
Participates in planning, managing, and implementation of special programs providing design experience subject matter expertise (SME) as related to other business unit initiatives having an impact
Establishes a close team relationship with all project partners to identify opportunities, challenges, and solutions to address customer requirements and special needs with actionable insight
Manages multiple, broad, and large-scale initiatives
Collaborates to ensure solutions developed meet company design and technical standards
Manages external consultants to ensure timely and accurate production of design solutions that meet business objectives and align with established Company procedures and applicable legal and regulatory guidelines
Understands and supports the Bank’s Customer Service Strategy
Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
Leads, coaches, and models quality service delivery at every interaction
Supports the ongoing improvement of the partner/Customer experience
Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with “Best Run” concepts and overall enterprise strategy and objectives
Participates in establishing and executing plans and goals for the Business to drive toward results.
Develops and maintains an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight
Provides financial reports and analysis including budget variances to management on a regular basis
Communicates business strategies, programs and practices – establishes and operates change strategy throughout the organization
Delivers business services, functions and capabilities that optimize the use of process, technology and our people, and takes advantage of TD’s scale and operating model
Ensures TD is a best run, integrated, customer-focused, growth organization
Understands business unit/function’s own risk appetite statement, objectives for risk and control, and measures, where applicable, making sure these are aligned with TD’s Risk Appetite. Ensure that the business / function operates within TD’s Risk Appetite by tracking key metrics against its policies, procedures and limits
Successfully completes all required job specific, compliance-related training and ensure team members complete all required training. Understand, utilize and follow compliance/risk and control programs. Consult with all risk functions in the development and documentation of policies, procedures and controls, for all department processes
Ensures ongoing compliance with internal / external audit and regulatory requirements. Provide prompt and comprehensive response to all external audit, regulator and compliance requests and findings. Maintain appropriate records of action plans
Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
Supports the creation of goals and objectives for the business unit/function. Communicates those goals and objectives to the team
Builds capability – supports / executes plans to acquire, develops and retains the diverse teams with the skills and experience necessary to realize on current and future business strategies
Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
Creates an extraordinary place to work — advances and sustains a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience
Leads, coaches and develops a highly effective team by ensuring on-going training and performance and development management