Guest Experience Manager, US

AltoVita • New York, NY

10h • Remote

About The Position

AltoVita is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programmes through the power of proprietary technology paired with a human centric approach. AltoVita’s unique offering sets us apart in the market, providing a network of 10 million+ verified and vetted properties are all duty of care compliant, backed by a four-tier quality control process; located in over 35,000 cities & 165 countries world-wide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility & business travel managers worldwide. Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyzes data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs. AltoVita’s technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money. Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.

Requirements

• Excellent customer service skills
• Strong communication skills (verbal and written)
• Ability to work well under pressure and handle high-stress situations with calm and professionalism
• Ability to understand the client requirements well.
• Strong problem-solving skills, decision maker and ability to think on your feet
• Self-motivated, proactive and results-driven.
• Ability to quickly learn new software quoting tool
• 3 years+ experience in the corporate accommodation industry and guest experience processes
• Ability to work independently.

Nice To Haves

• Reservations knowledge will be a plus.

Responsibilities

• Reply to client’s enquiries related to guest experience in a timely manner to ensure excellent service delivery
• Manage incoming guest arrivals & coordinate check-in instructions, booking confirmations and other relevant pre-arrival information (notice to vacate, early departures, extensions)
• Ensure professional incident management in line with AltoVita's quality standards & SLA
• Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators globally or within their region.
• Proactively contribute to the community building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits)
• Assist with supply chain management, training & performance optimisation of hospitality partners

Benefits

• Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
• A work-from-home allowance to get your home-office set up
• A generous vacation package so you can recharge or explore

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed