Guest Experience Manager

Raise Away

5d•$60,000 - $70,000•Remote

About The Position

Imagine a world where travel isn't just about going from one place to another but about unlocking the magic of the unknown. At Raise Away, we exist to create moments that linger in memory. We're not just planning trips; we're crafting spells that whisk Charity Trip Winners away to experiences beyond their imagination. But, not beyond yours. As a Journey Weaver, you're the keeper of this magic, the architect of luxury, and the guide who ensures our travelers are well taken care of, every step of the way. Your focus is not just destinations, but the hearts of those you guide. Armed with empathy and a white-glove touch, you'll tailor each adventure with personal details—birthdays, wine tastes, family nuances, among others. This role is about crafting not just trips, but about turning each vacation into a handcrafted journey of delight and individual exploration. 🛩️ Master of Memorable Journeys: Live into your passion for seamless coordination. As the main pillar between dreams and reality, you'll carry out each journey to perfection, liaising with vendors and sprinkling bespoke touches tailored to each Charity Trip Winner. Your role? To ensure the execution is as flawless as the planning, wrapping every trip in a bow of personalized care and professional excellence. 🧳 Travel Guardian: From the first spark of anticipation to the afterglow of return, you'll be the constant companion for our Charity Trip Winners, guiding them through every phase of their journey. As a guide from pre-planning, to on-the-spot adjustments mid-trip, through to post-trip feedback, you ensure they enjoy a seamless and positive experience at every step. 🪄 Solution Architect: You're adept at identifying challenges, crafting effective solutions, and sharing these insights with the team. Your role enhances every trip into a memorable adventure and contributes to the continuous improvement and evolution of our service.

Requirements

Self-starter, 100% remote means no babysitter; you manage your schedule like a grown-up
Experience in product development, design, orother similar role developing experiences for consumers
Time management and organizational skills - must have
Accepts feedback well and grows from it
Proactive and an independent problem solver
Customer service skills is a must

Nice To Haves

Past experience in the travel industry a plus
Growth mindset…this is the way
Proficient in Google Workspace is a plus but not required
Prior Hubspot knowledge is a plus
Strong verbal and written communication skills, with experience presenting
Experience in hospitality or Customer Service is a plus

Responsibilities

Email and phone outreach to Trip Winners
Coordinate travel dates with vendors or internal team
Reach out to Trip Winners after their trip for feedback
Manage travel itinerary for trip winners, including flights, activities, tours, dinners and anything else the client might need
Offer additional nights or upgrades to Trip Winners
Research and book add-ons with vendors
Identify ways to improve the guest experience
Provide on-call concierge services for Trip Winners
Address any Trip Winner needs outside the packaged experience
Participate in problem-solving and presenting solutions to the team
Manage tasks and input data in CRM (Hubspot)
Help Booking Team with quarterly projects
Attend quarterly team gatherings; at least three will be in Southern California
Participate in weekly meetings, Slack, and Asana projects
Ride a unicorn 🦄