Manager, Denials

Aspirion•Delray Beach, FL

22h•Remote

About The Position

At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone. For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers’ compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than?1,400?individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve. We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter. Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike. About the Role The Manager is accountable for the day-to-day performance of a team within a defined function or workflow segment of the denials lifecycle. This role owns team-level execution, ensuring work is completed accurately, efficiently, and in alignment with defined workflows, priorities, and performance expectations. Operating at the frontline of execution, the Manager translates operational priorities into daily action—driving productivity, quality, and throughput while reinforcing accountability, consistency, and adherence to standard processes. Impact you will make? Deliver consistent team-level performance across throughput, cycle time, quality, and productivity Ensure work is executed with clear ownership, prioritization, and adherence to defined workflows Reinforce accountability and performance consistency across team members Identify and address performance gaps, inefficiencies, and workflow breakdowns within the team Support adoption of tools, processes, and standard ways of working What you will do Team Performance Ownership Own and drive team performance, ensuring achievement of key KPIs including throughput, productivity, quality, and cycle time Monitor daily performance and take action to address gaps, trends, or inconsistencies Workflow Execution Manage day-to-day workflow execution, ensuring work is properly prioritized, assigned, and progressing Ensure adherence to defined processes, payer guidelines, and quality standards Coaching & Development Coach and develop team members to improve performance, productivity, and quality Provide ongoing feedback, conduct performance discussions, and reinforce accountability Accountability & Execution Discipline Ensure all work has clear ownership and is completed iwthin expected timeframes Reinforce consistency in execution, minimizing variability across team members Issue Identification & Escalation Identify workflow issues, delays, or bottlenecks and escalate as needed Partner with leadership to support timely resolution Change Adoption Support implementation of new tools, processes, and workflow changes Reinforce team adherence to updated systems and workflows

Requirements

Strong people leadership skills with experience managing team performance in a metrics-driven environment
Strong ability to drive productivity, quality, and accountability at the team level
Experience managing work queues, workflows, and daily operations
Data-driven mindset with the ability to monitor KPIs and act on performance trends
Strong problem-solving skills with the ability to identify issues and take corrective action
Effective coaching and communication skills to drive team engagement and results
Ability to operate in a fast-paced environment and manage shifting priorities
Experience supporting adoption of new processes, tools, or systems
Bachelor’s degree in Healthcare Administration, Business, Finance, or related field — or equivalent combination of education and relevant experience
3–6+ years of experience in Revenue Cycle Management or related healthcare operations, with exposure to denial management or workflow-driven environments
Experience leading frontline teams in a metrics-driven, performance-focused environment
Demonstrated ability to drive team-level performance, including productivity, quality, throughput, and adherence to cycle time expectations
Experience managing work queues, daily workflow execution, and operational KPIs at the team level
Familiarity with payer guidelines, denial processes, and revenue cycle workflows, with the ability to apply this knowledge to support accurate and efficient execution
Experience identifying performance gaps and taking corrective action to improve team outcomes
Experience supporting the adoption of new processes, tools, or workflow changes within a team environment
Strong ability to reinforce accountability, consistency, and adherence to standard ways of working across team members

Responsibilities

Own and drive team performance, ensuring achievement of key KPIs including throughput, productivity, quality, and cycle time
Monitor daily performance and take action to address gaps, trends, or inconsistencies
Manage day-to-day workflow execution, ensuring work is properly prioritized, assigned, and progressing
Ensure adherence to defined processes, payer guidelines, and quality standards
Coach and develop team members to improve performance, productivity, and quality
Provide ongoing feedback, conduct performance discussions, and reinforce accountability
Ensure all work has clear ownership and is completed within expected timeframes
Reinforce consistency in execution, minimizing variability across team members
Identify workflow issues, delays, or bottlenecks and escalate as needed
Partner with leadership to support timely resolution
Support implementation of new tools, processes, and workflow changes
Reinforce team adherence to updated systems and workflows
Demonstrate integrity and ethics in day-to-day tasks and decision making, operate effectively in the environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
Support Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices; this includes becoming familiar with Code of Ethics, attending training as required, notifying management when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations