Manager, Demand Planning

West Pharmaceutical Services•Uwchlan Township, PA

2d•Hybrid

About The Position

The Manager, Demand Planning is responsible for enabling and improving the Demand Planning Process to better meet sales and service objectives in collaboration with other members of the supply chain, sales, marketing, and customer support teams to achieve these objectives. This position will strengthen the interface between Commercial, Supply Chain, and Customers to achieve integrated strategic and operational planning that supports business growth, profitability, and sustainability.

Requirements

Bachelor's Degree in Supply Chain/Materials Management, Business Logistics, or a related area or equivalent preferred
8+ years relevant end-to-end supply chain management or demand planning experience required
Significant experience with operative finance and Supply Chain KPIs, strong business acumen and problem-solving capabilities, with direct, applied experience in planning preferred
Must be able to communicate effectively, speak in front of groups, express and exchange ideas and understand direction.
Maintain the ability to work well with others in a variety of situations.
Able to multi-task, work under time constraints, problem solve, and prioritize.
Able to learn and apply new information or new skills.

Nice To Haves

Proven track record with a continuous improvement methodology (i.e. Lean, Six Sigma).
Experience in GMP, regulated environment, preferred (Pharma, Med Device, etc.).
SAP, APO, BI and applicable supply, and demand management tool experience would be an asset.
Ability to develop collaborative relationships across intercultural and cross-functional teams.
Experience with Power BI, Excel, Tableau, and other Business Intelligence tools.
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Support and contribute to Lean Sigma programs and activities towards delivery of the set target
Able to comply with the company’s safety and quality policy at all times

Responsibilities

Direct the implementation of Consensus Demand Planning and Statistical Forecasting processes and capabilities into the global organization
Collaborate cross-functionally to achieve successful deployment of Forecast to Produce and Supply Transformation while acting as single point of contact for Demand Planning enhancements and changes
Drive accountability to Forecasting Processes across the Commercial Organization by developing reliable forecast performance metrics and clarifying ownership and responsibilities
Direct Standards and Improvements of weekly and monthly Demand-related reporting tools to drive better executive decision-making
Collaborate with Sales, Customer Success, and Customers to improve Demand Monitoring and End-to-End Customer Transparency (lead times, inventories, orders, etc.)
Lead Demand Planning’s growth into a Center of Excellence by onboarding and training team members on best practices and critical skills in the field of Demand Planning and Forecasting
Collaborate with Digital and Transformation to refine and simplify Power BI tools to better meet the needs and competencies of the commercial organization. Develop tools that improve data literacy of Sales teams.
Approve Roles and Security for the Global Demand Planning Organization
Act as Demand Planning and Forecasting Subject Matter Expert
Manage Demand Planning Onboarding and Training of organizational tools and processes
Lead continuous improvement projects for all the above processes and continuously work with the Demand Planning team to self-identify gaps in current processes and capabilities
Other duties as assigned