Manager, Delivery Partnerships (DoorDash and Grubhub)

KFC•Irvine, CA

2d•Hybrid

About The Position

The Manager, Delivery Partnerships (DoorDash & Grubhub) will own and lead Taco Bell’s most critical third-party delivery relationships, driving both strategic alignment and day-to-day performance across key aggregator partners. This role will serve as the primary point of contact for DoorDash and Grubhub, shaping joint business plans, optimizing channel performance, and unlocking growth through collaborative initiatives. The Manager will work cross-functionally with internal teams including Marketing, Media, Operations, and Tech to ensure partner strategies are fully integrated into broader business priorities. This role requires a strong mix of relationship management, strategic thinking, and operational execution, with a focus on delivering measurable business impact through partnerships. This role oversees one direct report and will help foster a high-performing, insight-driven team culture, while effectively balancing strategic planning with hands-on execution. This position is accountable for DoorDash and Grubhub performance outcomes and continuous optimization of these aggregators. This position reports to the Senior Manager, Delivery Strategy & Planning.

Requirements

Bachelor's Degree required in Marketing or Business or other related field
8+ years of marketing experience, partnerships or digital commerce
Must have experience working with Delivery Partners such as Uber Eats, DoorDash or Grubhub, etc.
Ability to lead cross-functional initiatives and influence stakeholders across Marketing, Media, Operations, and Tech teams
Highly analytical with experience leveraging data to inform decisions, identify opportunities, and measure success
Strong project management skills with the ability to manage multiple workstreams and prioritize effectively in a fast-paced environment
Excellent communication skills, with experience presenting to both internal leadership and external partners
Comfortable operating in ambiguity and adapting quickly to changing business needs
High level of ownership and accountability with a proactive, solutions-oriented mindset
Strong influence and collaboration skills are a must to navigate a highly matrixed organization

Responsibilities

Lead partner-specific delivery strategy and own overall channel performance across DoorDash and Grubhub
Serve as the primary day-to-day contact for aggregator partners, managing communication, alignment, and issue resolution
Own and manage co-marketing budgets, ensuring effective allocation to drive performance and maximize ROI
Brief and manage development of campaign assets in collaboration with internal creative and marketing teams
Partner with the Media team to brief and integrate delivery initiatives into broader media plans
Lead joint business planning processes and quarterly business reviews with partners
Negotiate and support commercial terms, contracts, and partnership agreements
Collaborate with Tech and Ops on identifying enhancements to improve the delivery experience and performance
Lead and evaluate aggregator-specific tests to optimize channel performance and unlock new opportunities
Ensure partner initiatives are aligned with internal business priorities, timelines, and key calendar moments

Benefits

Hybrid work schedule (onsite expectation Tues, Wed, Thurs) and year-round flex day Friday
Onsite childcare through Bright Horizons
Onsite dining center and game room (yes, there is a Taco Bell inside the building)
Onsite dry cleaning, laundry services, and carwash
Onsite gym with fitness classes and personal trainer sessions
Up to 4 weeks of vacation per year plus holidays and time off for volunteering
Generous parental leave for all new parents and adoption assistance program
401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
Comprehensive medical & dental including prescription drug benefits and 100% preventive care
Discounts, free food, swag