Manager - Dealer Accounts

Carpool Logistics • Atlanta, GA

38d

About The Position

Carpool is a logistics tech platform for shipping cars. As e-commerce takes foothold in all parts of our life including buying and selling cars online, our digital platform connects vehicle shippers with auto haulers. Our platform enables multiple clients to share space on one truck, which means lower cost and fewer emissions. With the automotive revolution upon us, our potential clients range from car manufacturers, auctions, auto dealers, to ride-hailing companies. If you are a driven self-starter, with experience in building teams and customer development, and want to be part of one of the fastest growing startups in Atlanta, this is a great opportunity to join our team. You get in on the ground floor at an automotive logistics tech startup as the industry enters renaissance. To make it even better, you will get to do it at the Atlanta's startup hub - Atlanta Tech Village. The Manager of Dealer Accounts is a critical leadership role that will serve as the architect of the company's customer success strategy to deliver aggressive growth. S/he will have overall accountability for team development, customer portfolio development, and revenue growth. As the customer portfolio grows, this individual will build an account team to support the growth. Specifically, s/he will be tasked with implementing a robust customer onboarding process and team structure to scale the organization.

Requirements

• Bachelor's Degree required.
• 5+ years of customer facing and team leadership experience.
• Automotive or logistics experience preferred.
• Ability to engage across all levels of a customer's organization including C-Level.
• Demonstrated ability to present the value proposition of a technology platform.
• Strong project management skills to keep all the moving pieces organized and on time.
• Exceptional client-facing skills - enthusiasm, energy, and excellent communication skills.
• Proficient in Microsoft Outlook, Excel, Word, PowerPoint.
• Willingness to travel, as needed.

Responsibilities

• Lead and develop a team of Account Executives (AEs) who serve as the main interface between Carpool and our portfolio of accounts.
• Oversee efficient load planning and manage the execution of daily vehicle shipments.
• Ensure timely communication with urgency to deliver excellent customer experience.
• Build strong operational rigor around goal setting, performance measurement, and accountability.
• Foster a culture of excellence that motivates team members to perform at their highest level and deliver consistent results.
• Execute strategy with full responsibility for the retention, growth, and profitability of assigned accounts.
• Partner closely with the Sales organization to ensure proper and seamless account implementation.
• Build and maintain strong relationships with customers to ensure engagement and satisfaction.
• Maintain regular touchpoints with customers' senior leadership to strengthen alignment with strategic priorities and expand long-term partnerships.
• Establish processes and oversee execution to consistently meet customer KPIs.
• Leverage analytics to review shipment data and handle regular business reviews.
• Develop detailed and accurate annual revenue forecasts for your account portfolio.
• Ensure customers realize measurable value through the effective adoption and utilization of Carpool's products and services.

Benefits

• The role will provide a competitive compensation package that will reflect the success and the skills of the candidate. The basic framework will include a competitive base salary, bonus, and benefits.
• You will have an amazing experience of building a business from the ground up located in Buckhead at the Atlanta's startup hub - Atlanta Tech Village (ATV).
• ATV's membership includes access to mentors, advisors, and support with fund raising.
• We are just getting started so career opportunities are endless.
• Carpool Logistics is an Equal Opportunity Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Truck Transportation
• Number of Employees: 11-50 employees