Manager - Dealer Accounts

Carfax•Centreville, VA

1d•Hybrid

About The Position

Join Team CARFAX as Manager – Dealer Accounts. At CARFAX, we pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. We are seeking a dynamic Manager – Dealer Accounts to be people leader that leads, motivates, and strengthens a high-activity team of Account Managers. The ideal candidate will have the vision to level up customer experience and engagement while driving exceptional results in a fast-paced, metric-driven environment. At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 4 days a week in our Virginia office subject to change with future business needs.

Requirements

5+ years of account management or customer service experience with demonstrated results
2+ years of experience managing or leading a team (formal management experience preferred)
Account management experience required
Exceptional communication, presentation, and time management skills
Excellent consulting and negotiation skills
Goal-oriented and results-focused with ability to work independently
Ability to persuade and influence others through product knowledge and relationship building
Proficient in Microsoft Excel and experienced with Salesforce.com or similar CRM tools
Excellent planning, organization, and follow-up skills
Enthusiastic, highly motivated self-starter with strong work ethic
Natural leader who enjoys developing others and building high-performance teams
Comfortable balancing management responsibilities with individual account work
Thrives in a fast-paced, metric-driven environment
Passionate about delivering exceptional customer experiences
Innovative mindset with ability to identify opportunities for process improvement and customer engagement enhancement

Nice To Haves

automotive industry experience is a plus
AI experience or familiarity with AI applications in customer success/account management is a plus but not required
Spanish speaking is a plus but not required

Responsibilities

Lead, train, and develop 15+ Account Managers in your assigned region
Develop appropriate metrics to measure team effectiveness in dealer engagement, dealer retention, and revenue growth
Provide coaching and mentorship to help team members achieve individual and collective goals
Develop staff for increasing job responsibilities and productivity
Foster a culture of continuous improvement and customer-centricity
Maintain and grow relationships with dealer accounts in a phone-based environment
Achieve monthly and quarterly revenue goals by driving growth with existing CARFAX dealers
Provide exceptional customer service and establish rapport with key decision makers, handle escalated issues as applicable
Up-sell new products and services while ensuring high retention rates
Drive innovative approaches to enhance customer experience and engagement
Collaborate across sales, marketing, and finance to identify strategies and uncover new opportunities
Partner with cross-functional teams to resolve client issues and drive process improvements
Increase customer awareness and engagement by effectively communicating CARFAX's value proposition
Champion customer-focused initiatives that elevate the overall dealer experience, services, and vehicle history information, promoting their importance and value