Manager, Data Success Management
About The Position
The Manager, Data Success Management reports to the Sr. Manager, Data Success Management and plays a critical leadership role on the Data Success team. This role is responsible for managing a collection of Data Success Managers while also helping shape the team’s priorities, operating norms, and ways of working. As a core member of the team’s leadership structure, this person will partner closely with management across the Success Team to support strong team performance, improve operational consistency, and refine how the team delivers value to partners. This role combines people leadership, operational ownership, hands-on data management, and direct partner support. The Manager, Data Success Management will oversee day-to-day data operations that support Murmuration’s products, internal systems, and partner-facing work, while also directly serving a small number of partners to ensure high-quality support and strong outcomes. This is an ideal opportunity for someone who enjoys coaching others, improving systems and workflows, and helping a growing team mature its practices in the service of delivering excellent partner experience that helps them effect change in their communities.
Requirements
- Experience managing and developing individual contributors, including coaching, performance management, and hiring.
- Experience leading operational workstreams and improving team processes for quality, efficiency, and scalability.
- Demonstrated ability to support team leadership beyond direct management responsibilities, including contributing to team priorities, operating norms, and continuous improvement efforts.
- Strong expertise in data management, data operations, and data quality practices, ideally in environments supporting both internal and external stakeholders.
- Proficiency with SQL and working knowledge of Python for data analysis, troubleshooting, or workflow improvement.
- Experience directly supporting external partners, clients, or stakeholders and delivering high-quality service in a consultative or operational capacity.
- Experience working with client data, vendor data, or other third-party datasets, including determining appropriate deliverables for different use cases.
- Ability to manage multiple priorities, navigate ambiguity, and make sound decisions within established strategic direction.
- Experience in identifying risks to data quality or delivery and taking proactive steps to address them.
- Strong cross-functional collaboration skills, with the ability to work effectively with other technical and/or non-technical teams
- Strong written and verbal communication skills, including the ability to explain technical issues, status, and tradeoffs clearly to varied audiences.
- A hands-on, solutions-oriented approach and a commitment to building efficient, thoughtful, partner-centered ways of working.
- Commitment to inclusive leadership, team development, and creating an environment where staff can thrive.
Nice To Haves
- Experience documenting data processes, business logic, and technical workflows to support maintainability and consistency.
- Experience executing community or political outreach efforts on a significant scale.
- Experience with voter file or civic datasets.
- Experience around knowledge management/retention best practices.
- Experience with business intelligence tools such as Sigma or Tableau.
- Experience incorporating Artificial Intelligence tools and agents into existing team workflows.
Responsibilities
- Manage, coach, and develop multiple Data Success Managers, supporting strong performance, workload planning, and professional growth.
- Partner with the Sr. Manager, Data Success Management, to help manage the broader team, shape priorities, strengthen operating norms, and improve how the team works.
- Directly support a small number of partners, delivering high-quality service, translating partner needs into clear requirements, and ensuring strong outcomes.
- Oversee the day-to-day execution of core data operations, including data intake, research, acquisition, validation, issue resolution, and delivery.
- Ensure partner and vendor data is accurate, reliable, well-documented, and fit for use across Murmuration’s products, internal systems, and partner-facing work.
- Identify opportunities to improve efficiency, consistency, scalability, and quality across team workflows, and implement process improvements that refine how we support partners.
- Serve as a technical resource for the team by using SQL, Python, and strong data management practices to guide execution, troubleshoot issues, and improve workflows.
- Manage priorities and backlogs, balancing delivery timelines, data quality, partner needs, and evolving organizational priorities.
- Communicate clearly about status, risks, dependencies, and outcomes, while fostering an inclusive, collaborative team environment.
Benefits
- Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members
- Retirement benefits with a 5% employer match
- A flexible unlimited PTO plan
- Generous paid parental leave
- Pre-tax commuter benefits
- A company laptop
- A flexible remote work environment
- A home office setup stipend for all new employees
- Monthly reimbursement for remote work expenses
- A yearly professional development fund
- Mental health and wellness benefits through Calm and Better Help
- Yearly in-person staff retreats
- A welcoming culture that celebrates diversity, equity, inclusion, and belonging
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
