Manager, Data Platforms
About The Position
The UCF IT division within University Operations is seeking an experienced and collaborative Manager, Data Platforms to lead the day-to-day operations, administration, and service delivery of the university's enterprise data, integration, automation, and AI platform services. The manager leads technical professionals who support platforms including Microsoft Fabric, Azure Data Lake, Informatica, Power Platform, Copilot, Gemini, SQL Server, and MariaDB. The position oversees platform reliability, service operations, governance, security compliance, and continuous improvement, ensuring enterprise data platforms remain secure, available, scalable, and aligned with institutional needs. The role is classified as Manager, Enterprise Infrastructure and is based on-site at UCF as its primary work location.
Requirements
- Bachelor’s degree and 6 years of relevant experience; or a high school diploma or equivalent and 10 years of relevant work experience in lieu of a degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
- Must be authorized to work for any U.S. employer. Visa sponsorship and H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer are not available.
- Must work on-site at UCF as the primary work location.
- UCF expects employees to reside in Florida when employment begins unless the job posting explicitly states otherwise.
Nice To Haves
- Experience leading enterprise data platforms, analytics, business intelligence, or data engineering teams in a large and complex organization.
- Demonstrated expertise with modern cloud data technologies, including Microsoft Fabric, Power BI, Azure Data Services, data warehouses, and data lakes.
- Experience establishing and advancing data governance, data quality, metadata management, and institutional data stewardship practices.
- Proven ability to develop and execute data platform strategy, roadmaps, and service delivery models aligned with business and organizational objectives.
- Experience leading cross-functional initiatives involving data integration, analytics, reporting, automation, and enterprise applications while managing staff, budgets, vendors, and enterprise-scale projects.
Responsibilities
- Lead and supervise the Data Platforms team, including work assignments, workload management, onboarding, performance evaluations, professional development, and cross-training initiatives.
- Manage day-to-day operations of enterprise data, integration, automation, and AI platforms to ensure reliable and effective service delivery.
- Oversee platform availability, performance, capacity planning, monitoring, backup and recovery processes, patching, upgrades, and operational readiness.
- Manage service requests, incidents, and operational workflows through ServiceNow while maintaining service levels and customer satisfaction.
- Serve as the operational liaison between technical teams, university stakeholders, and IT partners on platform-related initiatives and priorities.
- Ensure adherence to change management practices, testing standards, security controls, access management requirements, and data governance policies.
- Support administration and operational delivery of enterprise AI and automation platforms, promoting automation-first practices and continuous improvement.
- Develop and provide operational reports, service metrics, and platform performance dashboards to leadership.
- Serve as a management escalation point for service-impacting issues and assist in resolving operational challenges.
Benefits
- Medical, dental, vision, and life insurance
- Flexible Spending
- Employee Assistance Program
- Annual and sick time off
- Paid holidays
- Retirement savings options
- Employee discounts, including tickets to many Orlando attractions
- Education assistance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
