Manager, Data Operations

Johnson & Johnson • Raritan, NJ

3d • Onsite

About The Position

Digital & Data Science is a critical capability within our J&J Enterprise Supply Chain strategy, essential for building the world's best supply chain organization. This role is crucial for enhancing transparency and analytical capabilities across performance indicators that drive business growth. The IMSC MDM Operations team is responsible for delivering trusted data to enable product launch and supply. Key accountabilities include governance and maintenance of the Master Data Operations Framework, ensuring a standards-aligned and audit-ready data environment, utilizing intelligent automation and process improvements to enhance quality, timeliness, cost, and effort across the Supply Chain, applying deep end-to-end knowledge to define and implement supply chain strategies, and cultivating talent. The Manager will lead Master Data analysts delivering services for Innovative Medicine Supply Chain across platforms, domains, and geographies. This role involves leading projects, ensuring effective policy and strategy implementation, and providing operational and technical leadership. The individual will own the development of solutions for complex problems, exercising independent judgment to make decisions that directly impact the department's operational results.

Requirements

• A minimum of a Bachelor's/University degree or equivalent through experience is required
• Fully competent manager with solid general industry and company knowledge (e.g., Johnson & Johnson or comparable regulated industry).
• 8+ years of related experience
• Demonstrated experience managing processes, functions and teams in an operational environment.
• Experience working within defined processes while driving continuous improvement
• 6+ years of data management experience in the context of large ERP platforms.
• Strong organizational and prioritization skills to succeed in handling multiple priorities in a fast-paced environment.
• Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives without sacrificing outcomes.
• Previous people leadership experience
• Strong written, oral, and presentation skills in our business language English.

Nice To Haves

• Expertise in enterprise ERP systems (e.g., SAP) and familiarity with related systems.
• Advanced proficiency in Microsoft Excel, Power BI, and/or SQL for data validation and reporting.
• Previous experience leading global teams

Responsibilities

• Lead all aspects of daily operations ensuring efficiency, compliance, and quality outcomes.
• Ensure SLAs exist and monitor response time.
• Lead and control data quality with partners to identify and implement improvements.
• Engage strategically with business partners by providing appropriate guidance on data management.
• Work with IT partners to develop new supply chain flows.
• Support New Product launches and business initiatives requiring in-scope data.
• Support regional/global programs in alignment with department strategies.
• Implement and manage tools and processes to improve data management execution.
• Drive prioritization based on business needs and strategy.
• Makes decisions guided by established policies, procedures, and business plans, while exercising independent judgment and appropriate decision-making latitude.
• Lead projects, including assessment, communication with partners and internal team members, specification of scripts and user stories, resource/budget requirements, and/or resolve resource constraints.
• Develop and retain talent through coaching and engagement.
• Provide mentorship, direction, opportunities, development planning, and performance feedback in accordance with J&J Career Management processes.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager