Manager, Data Center Support Services

Oracle•Harwood, ND

About The Position

Manages team(s) conducting end-to-end hardware installation and troubleshooting. Manages team(s) implementing network communications, providing guidance on complex problems. Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented. Oversees technicians participation in training to advance their understandings and refine technicians' skill set, meeting requirements. Facilitates collaboration with development teams and external vendors to resolve complex technical problems, providing subject matter expertise around large scale matters. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

Requirements

Hardware installation and troubleshooting
Network communications implementation
Data center environments support
Customer environments support
Operations support
Problem resolution documentation
Technician training and skill development
Collaboration with development teams
Collaboration with external vendors
Subject matter expertise in large scale matters

Responsibilities

Manages team(s) conducting end-to-end hardware installation and troubleshooting.
Manages team(s) implementing network communications, providing guidance on complex problems.
Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented.
Oversees technicians participation in training to advance their understandings and refine technicians' skill set, meeting requirements.
Facilitates collaboration with development teams and external vendors to resolve complex technical problems, providing subject matter expertise around large scale matters.