Manager, Data Center Operations - Commutable to 1780 Business Center Drive, Reston VA..

FactSet•Reston, VA

3d•Hybrid

About The Position

FactSet is hiring a Manager, Data Center Operations for its Hybrid Cloud Infrastructure team. This role is the senior technical owner of infrastructure operations at the company’s Virginia data center, combining hands-on engineering, project oversight, vendor and stakeholder management, and team mentorship to maintain reliable, scalable, and cost-effective facilities and supporting infrastructure. The manager serves as a key contact between the data center, partner departments, and director-level stakeholders, helping improve the tools and processes that support infrastructure operations. The position is based onsite at the Reston, Virginia data center, with work-from-home flexibility. It includes responsibility for 24x7 operational coverage, participation in an on-call rotation, after-hours incident response, and occasional travel as project needs require.

Requirements

5–8 years of data center or enterprise infrastructure operations experience, including at least 2 years in a management role.
Experience leading a 24x7 operations team, including shift coverage and escalation.
Working knowledge of data center hardware, power, cooling, cabling, and networking.
Experience with alerting, monitoring, and incident management in a production environment.
Demonstrated ability to lead projects and rollouts from planning through delivery.
Strong written and verbal communication skills, including communication with director-level and cross-departmental audiences.
Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience.
Ability to work onsite at the Reston, Virginia data center, with work-from-home flexibility.
Availability for an on-call rotation and after-hours incident response.
Occasional travel may be required based on project needs.

Nice To Haves

Experience negotiating and managing vendor and contractor relationships, particularly with telecoms and colocation providers.
Experience with hybrid on-premises and cloud infrastructure environments.
Experience with colocation lifecycle activities, including selection, buildout, renewal, migration, and decommissioning.
Experience operating across multiple regions with remote-hands services and international hardware logistics.
Experience with high-density or GPU compute environments.
Scripting or automation skills used to improve operational tooling and reporting.
Experience managing assets and capacity with ITSM and DCIM tooling.

Responsibilities

Lead and develop Data Center Operations Technicians and NOC Operators, set priorities, manage performance, and establish career growth paths.
Own 24x7 operational coverage, including shift design, resource allocation, and escalation paths in coordination with regional partners across time zones.
Participate in the management on-call rotation and lead after-hours responses to facility and hardware incidents.
Own incident, problem, and change management for facility and hardware events; lead major-incident reviews and ensure corrective actions are completed.
Manage and oversee hardware deployments, technology rollouts, facility buildouts, and site migrations or consolidations.
Monitor power, space, cooling, and network capacity across global data centers and colocation facilities, and provide engineering and platform teams with forward-looking capacity information.
Partner with director-level stakeholders and other departments to align goals and integrate tools, systems, and projects.
Manage colocation, carrier, remote-hands, and logistics vendors to deliver regionalized services under cost-conscious contracts that benefit end users.
Improve operational processes, tooling, and automation, emphasizing autonomy and scalability.
Maintain compliance with physical-infrastructure security, safety, and audit requirements.
Champion operational best practices, coach and mentor team members, and foster technical excellence.