Manager, Data Center Operations & Networking Engineering

MedImpact•Tempe, AZ

3d•Onsite

About The Position

The IT Manager, Data Center Operations & Network Engineering is responsible for the strategic direction, operational excellence, reliability, security, and lifecycle management of the organization’s on-premises data centers, colocation facilities, enterprise network infrastructure, and cloud-connected environments. This role leads teams responsible for physical data center operations, network engineering, telecommunications, and infrastructure services to ensure highly available, secure, scalable, and resilient technology platforms that support business-critical operations. The position provides leadership for infrastructure service delivery, data center and network architecture, disaster recovery readiness, capacity planning, incident management, vendor oversight, and technology modernization. The manager partners with Information Security, systems and cloud engineering, application teams, business stakeholders, and service providers to align infrastructure capabilities with organizational growth, regulatory obligations, and operational priorities.

Requirements

BS/BA degree or equivalent plus 5+ years of experience
1 year of SME in respective area(s)
3+ years of supervisory experience
Demonstrated knowledge of enterprise routing and switching, firewalls, WAN and SD-WAN, load balancing, VPN, data center networking, and hybrid cloud connectivity.
Working knowledge of server, virtualization, storage, backup, monitoring, disaster recovery, and IT service management practices.
Experience operating enterprise-owned on-premises data centers and/or colocation facilities in a highly available environment.
Experience managing major incidents, technical vendors, telecommunications carriers, budgets, contracts, and infrastructure projects.
Experience with Azure networking and hybrid on-premises and cloud infrastructure.
Strong leadership, coaching, decision-making, and cross-functional collaboration skills.
Ability to translate complex infrastructure risks and investment needs into clear business terms.
Strong analytical, troubleshooting, capacity planning, and problem-management capabilities.
Excellent written and verbal communication, including executive-level reporting and major-incident communication.
Ability to balance strategic planning, operational priorities, security requirements, cost management, and service reliability.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Building Effective Teams
Decision Quality
Informing
Confronting Direct Reports
Delegation
Organizational Agility
Customer Focus
Drive for Results
Political Savvy
Regularly required to sit and talk or hear.
Regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
Occasionally lift and/or move up to 25 pounds.
Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., “close vision”) to accurately read fine print, view computer screens, and handle small objects.
Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks.

Nice To Haves

4 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir+) that must completed within 12 months in new position may substitute for the supervisory experience requirement.
CCNP, CCIE, Azure Network Engineer Associate, ITIL, or comparable industry certification preferred

Responsibilities

Lead day-to-day and long-term operations of enterprise-owned on-premises data centers, disaster recovery sites, and colocation facilities.
Manage physical data center space, racks, cabinets, structured cabling, power utilization, cooling, environmental monitoring, and capacity forecasts.
Coordinate installation, relocation, maintenance, and decommissioning of servers, storage, network equipment, and supporting infrastructure.
Ensure physical security, access controls, maintenance procedures, documentation, and operational standards are consistently followed.
Oversee facility incidents and planned maintenance involving generators, UPS systems, power distribution, cooling, fire suppression, and building services.
Develop data center growth, consolidation, modernization, and lifecycle plans that balance resiliency, cost, capacity, and business risk.
Lead the architecture, engineering, implementation, and lifecycle management of enterprise LAN, WAN, data center, internet, wireless, and remote-access networks.
Oversee core routing and switching, firewalls, load balancers, DNS, DHCP, IP address management, VPN, SD-WAN, and network management platforms.
Design resilient connectivity between on-premises data centers, colocation facilities, corporate locations, cloud platforms, business partners, and external clients.
Establish network architecture standards for segmentation, redundancy, scalability, performance, security, and recoverability.
Drive network modernization, automation, observability, configuration management, and infrastructure-as-code practices where appropriate.
Partner with cloud and platform engineering teams on hybrid connectivity, cloud routing, private connectivity, network security controls, and traffic management.
Ensure 24x7 availability and performance of critical network and data center services through proactive monitoring, alerting, and operational readiness.
Lead response to major network and infrastructure incidents, including technical escalation, stakeholder communication, service restoration, root cause analysis, and corrective actions.
Define and report service metrics for availability, latency, packet loss, capacity, incident trends, change success, and recovery performance.
Oversee network capacity planning, circuit utilization, performance tuning, hardware refreshes, software upgrades, patching, and vulnerability remediation.
Maintain accurate network diagrams, circuit inventories, configurations, support documentation, and operational runbooks.
Partner with Information Security to implement secure network architectures, segmentation, firewall governance, zero trust principles, and secure remote access.
Ensure infrastructure and network controls support applicable corporate security policies, audit requirements, and regulatory obligations.
Coordinate vulnerability remediation, security assessments, access reviews, logging, evidence collection, and audit responses for data center and network services.
Maintain separation of production, non-production, disaster recovery, management, partner, and user network zones based on approved security standards.
Maintain resilient data center and network architectures that support documented recovery time and recovery point objectives.
Plan and coordinate infrastructure failover tests, disaster recovery exercises, network recovery validation, and corrective action tracking.
Ensure alternate connectivity, redundant carriers, equipment spares, backups, configurations, and recovery procedures are available and tested.
Partner with business continuity, application, security, and infrastructure teams to improve enterprise resiliency.
Lead, mentor, and develop network engineers, data center operations staff, and infrastructure professionals.
Establish clear priorities, engineering standards, operational practices, on-call expectations, and service delivery accountability.
Manage staffing, resource allocation, succession planning, technical development, and workload prioritization.
Promote a culture of ownership, collaboration, continuous improvement, documentation, and disciplined change management.
Manage relationships with colocation providers, telecommunications carriers, internet service providers, hardware vendors, and managed service partners.
Oversee circuits, contracts, renewals, service-level performance, licensing, warranties, and vendor escalations.
Develop capital and operating budgets for data center, network, telecommunications, maintenance, and infrastructure lifecycle requirements.
Identify cost optimization opportunities while preserving availability, security, performance, and operational continuity.
Contribute to enterprise infrastructure strategy and multi-year roadmaps for on-premises data centers, network services, colocation, cloud connectivity, and disaster recovery.
Evaluate technology and sourcing options and present investment recommendations, risks, dependencies, and measurable outcomes to leadership.
Lead or support data center expansions, consolidations, relocations, migrations, technology refreshes, and network transformation initiatives.
Ensure architecture decisions and operational changes follow established governance, change control, and risk management processes.
Manages assigned staff in the segment area.
Responsible for the overall direction, coordination, and evaluation of the unit.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).
One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.