Manager, Data and Analysis

Postpartum Support International•Remote, USA, OR

2d•$75,000 - $80,000•Remote

About The Position

Postpartum Support International (PSI) promotes awareness, prevention, and treatment of mental health issues related to childbearing. It supports families, trains providers, and connects families with informed resources. PSI also operates the National Maternal Mental Health Hotline, a federally funded, 24/7 service. Although PSI is headquartered in Portland, Oregon, this position is entirely remote. The Manager, Data and Analysis ensures the integrity, timeliness, and usefulness of data supporting the Hotline's key performance indicators, contractual reporting obligations, and internal decisions. The role leads data infrastructure, including data design, visualization, and validation, and works across operations, quality, and strategy. As a key personnel designee, the manager routinely interfaces with HRSA stakeholders, PSI leadership, and cross-functional Hotline teams to present insights, track trends, and deliver monthly, quarterly, and annual reports. The manager leads the Hotline's quality improvement approach, supervises the CQI Specialist, monitors comprehensive quality improvement and compliance with internal processes, collaborates on outcome measures, and assesses consumer satisfaction with Hotline services. The position requires 24/7 mobile availability for emergency response coordination and continuity of operations during the task order, and may require flexible hours and travel. The annual base salary range is $75,000–$80,000, commensurate with experience and qualifications.

Requirements

Master's degree in a relevant field, such as public health, social science, statistics, data science, or a related discipline.
At least four years of experience focused on data and statistical analysis, analytic methods, and data management.
At least one year of experience analyzing data and metrics and projecting trends for a call center, hotline, or comparable contact center.
Demonstrated experience managing or leading teams in data utilization, analysis, and reporting.
Training or demonstrated experience in visual design, interaction design, data visualization, or a similar discipline.
Proficiency with data collection platforms, reporting tools, dashboards, and telecommunications or CRM systems.
Ability to manage multiple concurrent priorities with minimal supervision in a fast-paced, remote environment.
Excellent verbal and written communication skills, including the ability to explain complex findings to diverse audiences.
Strong attention to detail and adaptability to evolving program needs.
Ability to complete and clear a Non-Sensitive Tier II - Moderate Check and Clearance background check administered by HHS.
Commitment to PSI's vision and passion for its mission.
Ability to maintain optimal internet speeds for operating systems and platforms.
Strong analytical and data-driven mindset that supports leadership and decision-making.
Ability to inspire and develop team members and support their productivity.
Ability to work under pressure, meet deadlines, and maintain a positive, solutions-focused attitude.
Ability to travel as required for conferences, training, and other events.
Ability to work flexible hours, including non-traditional schedules as needed.
Excellent computer proficiency, including Google Suite, and experience with relevant databases and data systems.
Access to a quiet, secure, private office space for remote work.
As a key personnel designee, ability to maintain 24/7 mobile availability during emergencies and serve in this capacity for the life of the task order or until a qualified replacement is nominated and accepted.
Ability to safely and successfully perform essential job functions in accordance with ADA and other applicable standards; regularly sit, stand, walk, speak, and hear; use a computer extensively; use a keyboard with sufficient hand dexterity; and read a computer screen.

Responsibilities

Oversee Hotline data collection systems, telecommunications platforms, and integrations to meet operational and contractual needs.
Design and continuously improve data collection processes, instruments, tools, workflows, and system enhancements.
Manage technical improvements to data collection and telecommunications systems and serve as the primary point of accountability for system data integrity.
Establish and enforce data governance standards, validation protocols, naming conventions, and quality control procedures.
Generate and maintain routine system reports for internal assessment, data quality checks, KPI tracking, and external requests.
Conduct robust analysis of Hotline operational data, identify trends, patterns, and anomalies, and provide actionable recommendations.
Track real-time and historical contact-center metrics, including contact volume, wait times, abandonment rates, handle time, and occupancy.
Identify risks to service levels, investigate root causes of performance changes, and escalate concerns as appropriate.
Design and maintain performance dashboards and visualizations for clinical, operational, and external audiences.
Develop and maintain distributable datasets for evaluation, program planning, and external reporting.
Conduct and oversee weekly and cross-functional data quality checks, and communicate findings to relevant team members and leaders.
Lead monthly, quarterly, mid-year, annual, and end-of-year reporting deliverables in accordance with HRSA and Project Director requirements.
Manage data components of ad hoc requests from HRSA, PSI leadership, and the Project Director, ensuring accurate and timely responses.
Disseminate weekly, monthly, and quarterly data snapshots through email, Slack, and Salesforce; provide regular updates to Hotline executive staff and leadership.
Support the CQI Specialist with data inputs, trend analysis, and reporting for quality improvement planning and corrective action tracking.
Directly supervise and develop the CQI Specialist through guidance, delegation, feedback, and professional development support.
Conduct quarterly training and refresher sessions in data collection, reporting, and analysis, building data expertise and fluency across the Hotline team.
Participate in required Hotline meetings, including leadership, core, quality improvement, and strategy sessions or workgroups.
Coordinate with Functional Team Leads to ensure data quality checks are completed and data impacts across project functions are understood.
Build and maintain working relationships with Hotline staff, committees, boards, and external organizations.
Review incident reports with the Hotline Services/Clinical team for data quality and accuracy.
Maintain 24/7 mobile availability for emergency response coordination and continuity of operations as a key personnel designee.
Travel and attend in-person meetings as needed, including internal PSI meetings and contractually essential stakeholder engagements.

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid vacation (two weeks)
Paid holidays
Paid sick leave
Three personal days
Twelve weeks of inclusive parental leave
Professional development opportunities
Retirement plan with organization-provided match
Remote, asynchronous work environment with flexibility to work where and when most effective