Manager, Data Analytics

Walmart•Bentonville, AR

1d•$80,000 - $155,000•Onsite

About The Position

As a Manager, Data Analytics, you will serve as a strategic analytics partner to Customer Engagement Services (CES), helping leaders make data-driven decisions that improve customer and associate experiences. In this role, you will transform complex Contact Center Operations data into actionable insights, uncover opportunities through root cause analysis, and influence business, product, and operational strategies that drive measurable business impact across Walmart's customer support ecosystem. The Operations Analytics team, within the Customer Engagement Services (CES) Insights & Analytics organization, partners with Operations, Product, Technology, and Business leaders to improve the performance of Walmart's Contact Center Operations and customer support ecosystem. We deliver executive-ready insights, lead operational performance reviews, investigate emerging trends, and identify opportunities that improve customer experience, operational efficiency, and associate performance. This role plays a key part in shaping business priorities through data-driven decision making.

Requirements

Bachelor's degree in Business Analytics, Computer Science, Statistics, or a related field (Master's degree preferred), with experience in data analytics.
Proficiency in SQL and analytical programming languages such as Python or R, along with experience using visualization tools such as Tableau, Power BI, or Looker.
Strong analytical and problem-solving skills with experience performing root cause analysis, statistical analysis, and translating data into actionable business recommendations.
Experience communicating complex analytical findings to senior business leaders through clear storytelling and executive-ready presentations.
Understanding of data management, data quality, and governance principles, with the ability to work effectively across cross-functional teams.
Bachelor’s degree in Mathematics, Engineering, Economics, Computer Science, or related field and 2 years’ experience conducting mathematical or statistical research, analysis and modeling intelligence, corporate security, or related area OR 4 years’ experience conducting mathematical or statistical research, analysis and modeling intelligence, corporate security, or related area.

Nice To Haves

Business analysis and reporting
Microsoft Office
Statistical modeling software

Responsibilities

Partner with business leaders to identify operational opportunities, translate business questions into analytics, and influence strategic decisions through data-driven insights.
Conduct exploratory analyses, root cause investigations, and performance deep dives to uncover opportunities that improve customer experience and operational excellence.
Develop executive-ready dashboards, visualizations, and compelling data stories that communicate business performance, trends, risks, and recommendations.
Ensure high-quality, trusted data by identifying appropriate data sources, validating data quality, and supporting data governance initiatives.
Collaborate cross-functionally with Operations, Product, Technology, and other stakeholders to prioritize initiatives and measure business impact.

Benefits

competitive pay
performance-based bonus awards
medical coverage
vision coverage
dental coverage
401(k)
stock purchase
company-paid life insurance
PTO (including sick leave)
parental leave
family care leave
bereavement
jury duty
voting
short-term disability
long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.