Manager, Data Analytics CES

Walmart•Bentonville, AR

1d•Onsite

About The Position

Our Customer Engagement Services (CES) team, formerly the Walmart Care team, is leading big changes to improve both customer experience and business outcomes. We're using advanced technology, AI, and data to turn customer service into a key driver of impact—not just a support function. We’re helping leaders gain powerful customer insights, improve satisfaction, reduce issues, and cut costs—all aligned with Walmart’s Every Day Low Cost (EDLC) approach. As the Data and Analytics team in CES, our mission is to turn customer interactions into actionable insights that shape strategy and deliver measurable results across the business. We are seeking a dynamic and experienced Manager of Data Analytics to execute our data strategy and initiatives with a specific focus on Contact Operation. The ideal candidate will have extensive knowledge of data analytics, business acumen, and data management. This role will be critical in driving data-driven decision-making across the organization by transforming data into actionable insights for business owners, ensuring the highest standards of data quality and governance, and collaborating with cross-functional teams to align data initiatives with business objectives.

Requirements

Bachelor’s degree in business Analytics, Computer Science, Statistics, or related field; master’s degree preferred.
2 years of experience in data analytics
Proficiency in data analytics tools (e.g., SQL, Python, R).
Expertise in leveraging AI tools to enable faster and efficient analytics output.
Expertise in data visualization tools (e.g., Tableau, Power BI, Looker).
Strong understanding of data management and governance.
Excellent problem-solving and analytical skills.
Ability to translate complex data into clear, actionable insights for business leaders.
Bachelor’s degree in Mathematics, Engineering, Economics, Computer Science, or related field and 2 years’ experience conducting mathematical or statistical research, analysis and modeling intelligence, corporate security, or related area OR 4 years’ experience conducting mathematical or statistical research, analysis and modeling intelligence, corporate security, or related area.

Nice To Haves

Business analysis and reporting, Microsoft Office, Statistical modeling software

Responsibilities

Identify suitable data sources, perform initial data quality checks, and prioritize requirements.
Translate business requirements into strategic initiatives, build business cases, and drive business impact
Recommend and utilize appropriate visualization tools, generate graphical representations, and present data stories that clearly communicate insights to business leaders.
Transform data into actionable insights that drive decision-making and strategic initiatives across the organization, with a specific focus on Contact and Operation Excellence. Present findings to senior leadership in a clear and compelling manner.
Apply statistical techniques, conduct experiments, and identify correlation and root cause to proposal related solutions.
Develop data quality strategies, implement Data Quality Management (DQM) procedures, and lead data quality initiatives.
Work closely with cross-functional teams, including IT, marketing, finance, and operations, to ensure alignment of data initiatives with business objectives.

Benefits

competitive pay
performance-based bonus awards
medical coverage
vision coverage
dental coverage
401(k)
stock purchase
company-paid life insurance
PTO (including sick leave)
parental leave
family care leave
bereavement
jury duty
voting
short-term disability
long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
PPTO that can be used for vacation, sick leave, holidays, or other purposes
Walmart-paid education benefit program (Live Better U) for full-time and part-time associates