Manager, CX/UX and Visual Design, Renters

Chubb • Philadelphia, PA

4d • $174,000 - $200,000

About The Position

The Experience Designer role is an independent contributor at Chubb who will lead the full spectrum of product design activities. The role is responsible for designing experiences that solve customer problems by bringing together user experience and creative design — driving intuitive solutions that better the design and usability of Chubb’s digital solutions, and guiding user-centered methodologies from strategy and research through design and user testing.

Requirements

• Excited by the prospect of designing amazing user experiences to solve customer problems by bringing together user experience and creative design.
• Responsible for delivering the vision of user experience design and strategy.
• Driven to create intuitive and data-driven solutions, bettering the design and usability of Chubb’s digital solutions and guiding user-centered methodologies from strategy, research, design, and user testing.
• Owns Voice of the Customer, customer satisfaction tracking, and end-to-end journey definition — including optimization that removes friction to drive conversion and user satisfaction.
• Excited at the prospect of working with multi-disciplinary teams in an iterative manner to deliver Chubb’s superior service execution digitally.
• Committed to continuous improvement for both your teams, yourself, and Chubb’s culture.

Responsibilities

• Execute the UX process and implementation of projects associated with different business units.
• Carry out user-centric design practices — conceptualize interfaces, visualize digital experiences or applications, and understand how each touchpoint connects to the full user experience.
• Work with multidisciplinary teams to analyze quantitative and qualitative user research and synthesize user and customer data from many sources to identify opportunities; recommend user-centric design directions with an eye toward human value, feasibility, and economy.
• Conduct user testing and qualitative sessions to improve engagement, usability, and affinity.
• Apply, promote, and iterate design guidelines, best practices, and standards (i.e., Chubb Design System).
• Follow existing responsive logic and produce adaptive design screens; provide UI implementation support across different platforms and sites.
• Illustrate design ideas using collaborative design tools such as Figma.
• Connect design strategy to business results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed