Manager, Customs Compliance
About The Position
The Manager, Customs Compliance provides leadership and support to a team responsible for analyzing customs documentation and policies to ensure regulatory compliance for the Customs House Brokerage (CHB) team. The role oversees audits and enforcement of goods classifications and tariff codes, reports customs regulation violations to appropriate agencies, and supports service to clients and suppliers with a focus on high-quality customer service. It also serves as a subject matter liaison for key accounts across sectors. The Manager develops operating metrics and reports, helps prepare client Quarterly Business Review materials, and supports compliance standards, training, client processes, Importer Security Filing (ISF) compliance, audits, regulatory updates, and internal and external reporting.
Requirements
- High school diploma or GED with 7 years of progressively relevant work experience in customs brokerage, import compliance, international transportation, or trade compliance; or some college or an associate's degree in Supply Chain Management, International Business, Logistics, Business Administration, or a related field.
- At least 7 years of progressively responsible customs brokerage or import compliance experience, particularly involving audits, ISF compliance, classification, regulatory requirements, and process improvement.
- At least 3 years of experience in compliance and as a CHB entry writer in the Third Party Logistics industry.
- Customs Brokerage License.
Responsibilities
- Ensure locations have standards for reviewing documentation and assessing accuracy, including country of origin/export, importer of record (IOR), terms of sale, and value, to meet compliance and federal regulatory requirements.
- Assist the compliance team in developing standards and the entry team in developing training materials for compliant customs entry processing.
- Liaise with teams to support and grow products, develop process improvements and client-specific audit practices, and attend client Quarterly Business Reviews.
- Assist with client requests for classification and audit support, developing project scope when needed.
- Oversee monthly ISF compliance and team KPIs, and develop reporting to help stations follow up on billing, invoicing, and ISF timeliness.
- Meet with teams quarterly to review audit findings and support best practices by office, mode, or client as appropriate.
- Monitor and advise on new import customs compliance and transportation regulations, issue monthly or quarterly updates for internal and external teammates, and assist with monthly sales updates.
- Develop internal and external reporting processes and standards to support a World Class Customer Experience in Custom House Brokerage.
- Perform other duties as assigned.
- Comply with all policies and standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
