Manager, Customs Compliance
About The Position
The Manager, Customs Compliance provides leadership and support to a team responsible for analyzing customs documentation and policies to ensure regulatory compliance for the Customs House Brokerage (CHB) team. The role oversees audits and enforcement of goods classifications and tariff codes, and reports customs regulation violations to appropriate agencies. The manager supports the team in serving clients and suppliers, provides high-quality customer service, and acts as a subject matter liaison for key accounts across sectors. The role also develops operating metrics and reports and assists with client Quarterly Business Review materials.
Requirements
- High school diploma or GED and 7 years of progressively relevant work experience in customs brokerage, import compliance, international transportation, or trade compliance; or some college/associate degree in Supply Chain Management, International Business, Logistics, Business Administration, or a related field.
- At least 7 years of progressively responsible customs brokerage or import compliance experience, particularly involving audits, ISF compliance, classification, regulatory requirements, and process improvement.
- At least 3 years of compliance and CHB entry-writer experience in the Third Party Logistics industry.
- Customs Brokerage License.
Responsibilities
- Establish and maintain standards across locations for reviewing documentation and verifying accuracy, including country of origin/export, importer of record (IOR), terms of sale, and value.
- Help the compliance team develop standards and the entry team develop training materials for compliant customs entry processing.
- Coordinate with teams to support and grow client products, develop process improvements and client-specific audit practices, and attend Quarterly Business Reviews.
- Assist with client requests for classification and audit support, including developing project scopes when necessary.
- Oversee monthly Importer Security Filing (ISF) compliance and team KPIs, and develop station-level reporting to support follow-up on billing, invoicing, and ISF timeliness.
- Review audit findings with teams quarterly and support office-, mode-, or client-specific best practices based on those findings.
- Monitor and advise on new import customs compliance and transportation regulations, publish monthly or quarterly updates for internal and external teammates, and assist with monthly sales updates.
- Develop internal and external reporting processes and standards for Custom House Brokerage.
- Perform other duties as assigned.
- Comply with all policies and standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
