Manager, Customs Brokerage - Tacoma, WA.
About The Position
We are seeking a candidate with 5–7 years of experience within a customs brokerage environment, with preferred experience utilizing CargoWise. An active Customs Brokerage License is considered a strong plus for this opportunity. This role will heavily support import customers and requires experience working with containers, air freight, and government agencies related to U.S. Commerce and customs processes. This position operates on a hybrid schedule, with all team members required to be onsite in the office every Friday. This position in conjunction with the Corporate Customs Compliance Manager and Director, Logistics oversees all compliance aspects of CHB operations and any related problem resolutions. They must possess and demonstrate strong leadership in CHB areas and be able to work collaboratively with large operational teams. Furthermore, this person needs to be able to articulate a long-term vision for the CHB department and to convert strategic objectives into action plans for their team.
Requirements
- Bachelor’s Degree or equivalent work experience
- Customs House Brokerage License Required
- 7 years of experience in the industry
- A well organized and self-directed individual who is a team player
- Ability to be resourceful, creative and maintain flexibility, manage resources effectively and efficiently
- Persistently drives issues to closure
- Commitment to working with shared leadership and in cross-functional teams
- Strong creative problem solving and analytical skills
- Time management skills to prioritize and balance of daily tasks, client and network needs
- Excellent verbal and written communication skills
- Excellent relationship building skills.
- High Integrity
Nice To Haves
- CargoWise Experience a plus
Responsibilities
- Maintain strong customer relationships to improve service and increase customer satisfaction
- Troubleshoot technical issues and ensure consistent service delivery
- Identify customer needs and oversee service delivery within CHB context
- Drive root cause analysis and corrective action plan when issues arise with customers, record keeping, audits, etc.
- Determine ways to be cost effective without sacrificing customer satisfaction and drive productivity improvement
- Provide guidance to employees and offer positive feedback to promote learning and continued education
- Make recommendations to continuously improve processes and team efficiency.
Benefits
- medical
- dental
- basic life and disability insurance benefits
- 401k retirement plan
- paid time off
- annual bonus eligibility
- a minimum of 7 holidays throughout the calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
