Manager, Customer Success
About The Position
C.H. Robinson is seeking a Manager Customer Success to join our Robinson Managed Solutions (RMS) Customer Success team. In this role you will lead and inspire a high-performing Customer Success team, driving growth, retention, and long-term value across strategic accounts. You will build trusted senior-level relationships while ensuring customers maximize the impact of our technology and services. In this role you will shape and execute a proactive, best-in-class Customer Success framework that enhances the end-to-end customer journey. You will translate customer insights into action—owning renewals, expansion, and continuous improvement—while developing top talent to meet evolving client needs. In this role, you will engage with peers on-site four days a week in our Chicago Central office, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.
Requirements
- Bachelor’s degree from accredited college or university
- Minimum 5 years of related industry experience
- Minimum 2 years of leading and managing teams
- Ability to travel up to 35% (domestically and internationally)
Nice To Haves
- Advanced proficiency in Microsoft Office Suite of programs
- Knowledge of Supply Chain and/or Logistics industry
- Experience in consultative and strategic sales
- Strong negotiation and conflict resolution skills
- Strong written and verbal communication skills, including experience presenting to internal and external key decision makers
- Demonstrates skill of managing internal and external customer expectations
- Values a diverse and inclusive work environment
Responsibilities
- Develop and execute customer-centric strategies, aligning resources to business priorities, and driving measurable outcomes
- Lead a scalable Customer Success framework, delivering strategic business reviews, and fueling growth through cross-sell, upsell, and value-added services
- Build and expand executive-level relationships, positioning yourself as a trusted advisor, and key partner to client success
- Champion the voice of the customer through NPS insights, continuous improvement initiatives, and high-impact value delivery programs
- Drive organic growth by expanding services, increasing freight under management, and maximizing account value
- Own global P&L performance, partnering with finance to deliver revenue targets, profitability goals, and accurate forecasting
- Attract, hire, and develop top-performing, diverse talent, building a strong pipeline to support business growth
- Coach and empower teams through clear expectations, real-time feedback, and development opportunities that drive engagement and performance
- Align enterprise capabilities with customer goals, ensuring seamless execution of global strategies and standardized processes
- Advocate for customer needs by influencing technology innovation, aligning cross-functional teams, and leading strategic initiatives across regions
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Career development, networking, and team-building opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
