Manager, Customer Success (West)
About The Position
Botrista provides beverage solutions to food service operators by leveraging automated equipment to deliver a variety of craft beverages. Botrista enables brands to add immediate incremental top-line sales growth by offering their guests high-quality new beverages without the operational complexities. Our growing beverage platform includes infused teas & lattes, boba milk tea, flavored and frozen lemonades, iced coffees, fruit smoothies, mocktails, and cocktails. Our beverage platform takes up just 5 sq. ft. and enables customizable drink recipes at the touch of a button. We automate the portioning, dispensing, and mixing process to deliver a fresh and consistently blended product in under 20 seconds. Learn more at www.botrista.com. Botrista is seeking a strategic and people-oriented Manager, Customer Success (West) to lead our account management efforts on the West Coast. In this role, you will manage a regional team of Account Managers, keeping a close pulse on client relationships and serving as the primary escalation point for regional accounts. You will lead an elite team of beverage and restaurant industry professionals to ensure high-level operational efficiency, foster account health, and drive sales growth. Partnering closely with our Enterprise Sales and Success teams, you will champion client success and establish seamless execution across your region.
Requirements
- Four year college degree required.
- 5+ years of experience in account management, client success, or management within the food-service or hospitality industry.
- Proven experience managing and leading team members (e.g., managing Account Managers or operational supervisors).
- Demonstrated ability to adapt quickly to fast-changing, high-growth environments.
- Familiarity with business systems and collaboration tools such as Salesforce, Slack, PowerBI, and ClickUp.
- Willingness to travel regionally (25-50%) as needed to support client installations, training events, and team alignment.
Nice To Haves
- Exceptional written, oral, and visual communication skills tailored effectively for both internal teams and executive client stakeholders.
- Proven ability to connect with, coach, and influence front-line teams, management, and corporate restaurant leaders.
- Superior time management and organization skills, with the ability to effectively manage a remote regional team across time zones via Slack, email, and video calls.
- Highly capable of de-escalating tense client situations and designing creative solutions that align with standard operating procedures.
Responsibilities
- Lead, mentor, and coach a team of regional Account Managers on the west side of the country to drive successful beverage programs and professional growth.
- Maintain a deep understanding of regional client health, satisfaction, and performance metrics across all accounts.
- Act as the critical regional escalation point for clients, resolving complex operational, technical, or account management challenges efficiently.
- Represent the voice of the operator, understanding the unique needs of diverse restaurant business models and eliminating barriers to their success.
- Partner with the broader Enterprise team and home office departments to oversee regional menu deployments and strategic initiatives.
- Collaborate with regional client owners and managers on program profitability, waste tracking, and inventory management standards.
Benefits
- Fully company-paid Medical and 99% company-paid Dental and Vision Insurance
- 15 days Paid Time Off
- 7 sick days
- 14 holidays
- Wellness Benefits
- Cell Phone and Internet reimbursement
- 401K
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
