Manager, Customer Success

Autodesk•Portland, OR

4d•Remote

About The Position

Autodesk is looking for a Manager, Customer Success to lead a team of Customer Success Managers (CSMs) supporting our AOS business in AMER. In this role, you will guide your team to help customers achieve measurable business outcomes through adoption and operationalization of Autodesk solutions. This is a player-coach role, where you will both lead a team and directly manage a small number of our most complex and strategic customers. You will drive consistency in execution, elevate customer engagement, and ensure value realization across your portfolio. You will report to the Head of Customer Success Management, AOS.

Requirements

8+ years of experience in Customer Success, Account Management, Sales, Consulting, or related customer-facing roles
3+ years of experience managing and developing customer-facing teams
Experience working with enterprise or complex customer environments
Strong business acumen and ability to connect customer needs to business outcomes
Proven ability to prioritize, delegate, and drive execution across multiple stakeholders
Excellent communication, presentation, and interpersonal skills

Nice To Haves

Experience managing large, complex, or strategic enterprise accounts
Ability to engage and influence senior and executive-level stakeholders
Experience operating in cross-functional, matrixed environments
Familiarity with AEC industries, platform solutions, or digital transformation initiatives
Strong analytical mindset with the ability to use data to drive decision-making
Passion for mentoring, coaching, and developing high-performing teams

Responsibilities

Manage, coach, and develop a team of Customer Success Managers supporting AOS customers across AMER
Drive consistent execution of Customer Success practices, including success planning, adoption strategies, and customer health management
Enable your team to develop, execute, and manage Customer Success Plans aligned to customer business outcomes
Directly manage a subset of complex and strategic customer accounts, building relationships with senior stakeholders and guiding value realization
Partner with Sales, Technical Sales, Renewals, and Support to align on account strategy, mitigate risk, and support customer growth
Act as an escalation point for critical customer issues and help navigate complex customer environments
Drive accountability for customer outcomes, including adoption, usage, and retention
Establish and reinforce best practices, tools, and reporting to track team performance and improve operational efficiency
Analyze trends across accounts to identify gaps in adoption or value realization and drive continuous improvement
Foster a collaborative, inclusive, and high-performing team environment