Manager, Customer Success - Major
About The Position
At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. As the Manager, Customer Success, you will step into a pivotal leadership role designed to maximize the value, retention, and growth of our B2B customer portfolio. You will champion a high-performing team of Customer Success professionals, serving as the strategic architect of exceptional customer experiences and long-term brand advocacy. By driving execution of our innovative customer success strategy, your leadership will directly influence Docebo’s market momentum and elevate how global brands unlock the power of our learning platform.
Requirements
- 3-5+ years of successful leadership experience directly guiding a customer-facing team, ideally within a fast-paced B2B software environment.
- Exceptional communication skills with a native ability to establish high-impact trust and rapport across fully remote or hybrid environments.
- Highly resilient mindset capable of navigating high-volume workloads and high-pressure client scenarios with poise.
- Masterful balance of deep customer empathy and strong business acumen to secure win-win outcomes for both Docebo and our users.
- Exceptional problem-solving skills combined with the self-driven organization required to navigate ambiguity and achieve complex goals.
- Eagerness to collaborate closely with global teams, including the ability to travel with notice up to 25% of the time.
Nice To Haves
- Prior functional knowledge or direct experience with HR tech, LMS technologies, or enterprise learning ecosystems.
- A Bachelor's degree or equivalent foundational experience that sharpens your professional approach.
Responsibilities
- Manage, mentor, and inspire a talented team of Customer Success professionals, establishing clear KPI metrics, development plans, and a vibrant, collaborative team culture.
- Execute and evolve a cutting-edge Customer Success strategy aligned with Docebo's overarching growth objectives to secure top-tier customer satisfaction and retention.
- Collaborate seamlessly with cross-functional partners in Sales, Marketing, and Product to align corporate goals and ensure a unified, customer-centric journey.
- Build and nurture deep relationships with key enterprise accounts, acting as a trusted strategic advisor to align their business outcomes with our technical capabilities.
- Build, standardize, and scale efficient operational processes and best practices utilizing advanced Customer Success platforms and automated tools.
- Empower your team to cultivate accounts effectively, paving the way for organic upsell and cross-sell opportunities while systematically tracking customer health.
Benefits
- Employee Share Purchase Plan (ESPP) at a 15% discount
- Competitive compensation package
- Access to health benefits
- Paid vacation days
- Two company-wide Docebo Days
- Floating holidays for cultural celebrations
- Your birthday off
- Coverage offering time with your little one(s)
- Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors)
- Company-wide events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
