Manager, Customer Success (6)

Human Resources Department - NRT Technology Corp. • St. Louis, MO

12d

About The Position

Reporting to the Director, Customer Success, the Manager, Customer Success’s primary mandate is to manage all customer initiatives the incumbent’s focus will be customer account management.
Core Competencies
• Communication
• Achievement/Results Oriented
• Teamwork
• Initiative
• Customer service
• Flexibility/Adaptability
• Problem Solving
• Building relationships

Requirements

• At least 3 years of experience in account/relationship management, business development or client-facing role
• Experience in working with multi-geographical customers, providing timely support remotely and in-person.
• Excellent communication and presentation skill
• Experience in managing ATM accounts is an asset.
• Bachelor’s Degree in business related discipline is required

Nice To Haves

• MBA/Master’s degree is an asset.

Responsibilities

• Accountable for all customer initiatives for NRT’s major corporate accounts and single customers.
• Conduct calls to all NRT top accounts and follow up on issues by engaging appropriate internal departments.
• Prepare Initiatives Review(s) with customer management (may include Service Reports where applicable).
• Build and maintain successful customer relationships through meetings, presentations, teleconferences (i.e., Quarterly Executive Teleconferences), between customer and NRT.
• Administer and manage Boarding forms for all new customers.
• Support development of specific plans to ensure revenue growth and quota.
• Other responsibilities as required by the EVP, Customer Success, or President/CEO.
• Up to 50% travel is required.

Benefits

• competitive salaries
• paid time off
• individual growth plans
• community sharing
• collaboration
• Health Benefits (including medical, vision, dental, EAP, etc)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager