FT Manager Customer Service (H)

Ahold Delhaize•Conway, AR

3d•Onsite

About The Position

The FT Manager Customer Service (H) is responsible for overseeing all Front End operations, including the Service Center, Self-Checkout, and Food Lion To-Go. This role involves hiring, training, and developing associates, supervising their performance, and providing ongoing coaching and formal appraisals. The manager is expected to foster a positive store culture, support financial goals, and ensure exceptional customer service. Key responsibilities include managing store expenses, utilizing company tools for operations, maintaining department standards for appearance, safety, and sanitation, and ensuring efficient scheduling. The manager also plays a crucial role in monitoring shrink, controlling store funds and assets, ensuring regulatory compliance, and adhering to all company policies. They are responsible for completing required training and providing recognition and constructive feedback to associates to drive customer satisfaction and sales.

Requirements

A high school graduate or equivalent preferred.
Ability to lead and manage a team.
Strong understanding of store operations and merchandising techniques preferred.
Excellent interpersonal, organizational, communication and customer service skills.
Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to use technical information to solve problems.
Must meet minimum age requirements to perform specific job functions.
Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation.

Responsibilities

Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
Hire, train, and develop associates to meet department needs.
Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
Control store expenses through proper ordering, care for supplies and equipment.
Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications.
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained.
Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times.
Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes.
Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions.
Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses.
Ensure proper control of all store funds and company assets.
Observe and correct all unsafe conditions that could cause associate or customer accidents.
Record and report all associate and customer accidents in accordance with established Food Lion procedures.
Ensures compliance with local, state and federal regulations.
Adheres to all company guidelines, policies and standard practices.
Maintains security standards.
Successfully complete Computer Based Training (CBT) and Training guide.
Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales.
Performs all other duties as assigned.