Manager Customer Service
About The Position
As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In this role, you will assist the Branch Manager in managing resources within the branch, supervise and mentor customer service, administrative, warehouse, and transportation functions, and staff all service and administrative functions while monitoring the performance of related employees. You will also implement customer-facing service solutions and e-commerce solutions, set branch schedules, establish procedures, and resolve service failures. Additionally, you will collaborate with the Branch Manager in managing profitability, expenses, and assets.
Requirements
- SAP and Microsoft Office experience
- Supervisory and leadership skills; ability to motivate and support a team
- Problem solving and conflict resolution skills
- 5+ years experience required
Nice To Haves
- 2 year degree preferred
Responsibilities
- Assist the Branch Manager in managing resources within the branch
- Supervise and mentor customer service, administrative, warehouse, and transportation functions
- Staff all service and administrative functions and monitor performance of related employees
- Implement customer-facing service solutions and e-commerce solutions
- Set branch schedules, establish procedures, and resolve service failures
- Collaborate with Branch Manager in managing profitability, expenses, and assets
Benefits
- Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
- Life Insurance coverage for you and options for your family.
- Save on expenses with Flexible Spending Accounts.
- Disability Benefits at no cost to you.
- Profit Sharing Plans.
- 401(k) Savings Plan with company match to help secure your future.
- Paid Vacation & Sick Days to spend time away from work or in case of an illness.
- Paid Holidays throughout the year.
- Paid Wellness Day to focus on preventive care and prioritize your health.
- Volunteer with Community Time Off to give back to the community.
- Employee Recognition Program.
- Educational Reimbursement and Career Development Programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
