Manager, Customer Service

Evergreen Residential Holdings, LLC•Dallas, TX

9h•Onsite

About The Position

Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts. This is an onsite position located in our downtown Dallas office. The Role: Responsibilities include, but are not limited to, the following: Oversee, and initially manage all aspects of HOA registration and other HOA matters including: Utilize exceptional interpersonal skills to develop a strong working relationship with HOAs and residents Provide timely response to all HOA related requests, internal and external Assist with HOA accounting, enforcement, and general business functions Manage city registrations and inspections in markets where applicable Assist with resolving and documenting HOA/City/County violations and may require attending Violation hearings as needed Maintaining up to date knowledge of current state, Local, and HOA statutes, policies and/or procedures Daily communication with residents and HOAs and updating the HOA database Work with the Leasing team to: Ensure all required documentation is sent to future residents and completed for the lease application process e.g., funds due, resident orientation and other communication Accurately document all interactions in CRM system Completion of the underwriting process and coordination of lease completion and signing with Portfolio Manager Serve as the point of contact for prospects in that phase Deliver a high-touch transition to residents from lease execution to move-in orientation Manage Housing Choice Voucher applications by collecting necessary documentation and inspections by meeting inspectors at home if necessary Build and help manage a small team as the business grows. Ensure you and your team maintain a high degree of customer service and competency level in all prospect and resident interactions whether verbal or written. Assist Property Management leadership and colleagues as needed. Work collaboratively with all team members Maintain up to date on knowledge of Company policies and procedures

Requirements

High School Diploma or GED equivalent required
5+ years of related experience e.g., sales and customer service, good working knowledge of HOA processes for SFR homes, applications processing, leasing and property management
At least one year supervising a team, with proven positive influencing, interpersonal and communication skills to be an effective coach and leader
Experience in managing confidential information in a professional manner
Organized with strong attention to detail and excellent organization skills required to operate effectively in a fast-paced work environment
Demonstrated ability to take initiative, and work independently to deliver expected results
Effective project management skills and ability to manage multiple projects and priorities while consistently meeting goals and deadlines without sacrificing quality
Excellent computer skills including proficiency with the Microsoft Office suite including Word, Outlook, and Excel
Valid Driver’s license required
Regular typing, talking, hearing, seeing, reaching, and repetitive motion
Routine use of standard office equipment and computers
That all duties are performed in a professional and safe manner

Nice To Haves

Bachelor’s Degree in a related discipline preferred
Real Estate license while not required is desirable

Responsibilities

Oversee, and initially manage all aspects of HOA registration and other HOA matters
Utilize exceptional interpersonal skills to develop a strong working relationship with HOAs and residents
Provide timely response to all HOA related requests, internal and external
Assist with HOA accounting, enforcement, and general business functions
Manage city registrations and inspections in markets where applicable
Assist with resolving and documenting HOA/City/County violations and may require attending Violation hearings as needed
Maintaining up to date knowledge of current state, Local, and HOA statutes, policies and/or procedures
Daily communication with residents and HOAs and updating the HOA database
Ensure all required documentation is sent to future residents and completed for the lease application process e.g., funds due, resident orientation and other communication
Accurately document all interactions in CRM system
Completion of the underwriting process and coordination of lease completion and signing with Portfolio Manager
Serve as the point of contact for prospects in that phase
Deliver a high-touch transition to residents from lease execution to move-in orientation
Manage Housing Choice Voucher applications by collecting necessary documentation and inspections by meeting inspectors at home if necessary
Build and help manage a small team as the business grows
Ensure you and your team maintain a high degree of customer service and competency level in all prospect and resident interactions whether verbal or written
Assist Property Management leadership and colleagues as needed
Work collaboratively with all team members
Maintain up to date on knowledge of Company policies and procedures