Manager, Customer Service

LASSONDE PAPPAS AND CO INC•Selah, WA

5h•$94,000 - $120,000

About The Position

Responsible for the efficient, safe, and cost-effective operation of the shipping and receiving department’s onsite and offsite, as well as the procurement department. Provides strategic leadership to meet short- and long-term corporate objectives, identify innovative ways to grow the business, and increase profitability. The position reports to the Plant Manager and is part of the senior leadership team. The role oversees logistics, transportation and warehouse management, customer supply chain management, materials planning, receiving, packaging procurement, inventory controls, and the movement of finished products. It also leads customer service efforts, develops sales forecasts, and manages budgets, operating costs, safety, quality, food safety, employee relations, and continuous improvement at the Selah facility. The position works with internal teams and external stakeholders to meet customer requirements and corporate goals.

Requirements

Degree or diploma in Business Operations Management, or equivalent experience.
3–5 years of managerial manufacturing experience, including knowledge of production and processing methods, materials handling, quality assurance, and transportation.
Strong business acumen.
Strong planning, forecasting, and analytical skills.
Excellent communication skills.
Strong organizational skills and attention to detail.
Experience leading and developing others.
Demonstrated commitment to continuous improvement.
Personal investment in the success of the business; motivated, focused, and accountable for results.
Ability to work in a typical office setting, drive a motor vehicle, and occasionally work in the field.
Ability to meet the listed physical requirements, including frequent sitting, walking, standing, bending, stooping, pushing and pulling, and occasional lifting of objects weighing 20–35 pounds and transporting them up to 50 feet.
Ability to see and hear within the normal ranges, with or without correction.

Responsibilities

Ensure SQF guidelines and SRP Food Safety programs are followed, and ensure salaried staff are trained in applicable food safety and SQF requirements.
Work with the QA Manager to provide food safety program training to employees and ensure programs are implemented and effective; enforce HACCP and GMP requirements and promote a culture of safe, quality food.
Manage logistics activities, including transportation, warehouse management, customer supply chain management, packaging materials requirements planning, receiving production materials and supplies, and finished-product distribution.
Oversee purchasing of packaging items, including negotiating and executing commercial agreements.
Ensure packaging materials are transferred from warehouses to the production plant on time to meet production schedules.
Direct regular cycle counts of raw materials and finished goods, review root-cause variances, and recommend process and procedure improvements.
Ensure inventory is accurately recorded in the ERP system and report variances.
Develop knowledge of SunRype, company policies, the brand, products, and go-to-market strategies.
Lead a cross-functional team to meet or exceed customer service expectations.
Produce accurate monthly sales forecasts for production purposes.
Develop knowledge of equipment, processes, jobs, and employees at the Selah facility.
Review performance against operating plans and standards, work with the team to resolve issues and implement improvements, and reduce operating costs through process, resource, and equipment optimization.
Set annual sales forecasts and cost-of-goods standards, establish budgets, and review monthly reports for variances.
Implement applicable employee programs, including progressive discipline, compensation review, and attendance management.
Implement key performance indicators for daily assessment and rapid response to deviations by the supervisory team.
Provide leadership and direction that align employees with corporate priorities; build team capability and develop the management team through goals, expectations, training, and mentoring.
Understand corporate goals for Selah, ensure the facility meets corporate expectations and legal obligations, and immediately report significant risks and liabilities.
Pursue cost-reduction synergies with other SunRype facilities through shared resources and equipment, service contracts, and parts management.
Understand safety procedures and policies, lead systematic gap analysis and corrective actions, and work with supervisors to develop documented safety monitoring.
Ensure quality standards are maintained, work with the Quality Manager to maximize use of quality resources, and participate in resolving quality issues.
Interact and communicate effectively with employees at all levels of the organization and maintain relationships with customers, vendors, brokers, auditors, and inspectors.
Perform other duties as assigned.