Manager, Customer Service

XPO•St. Louis, MO

4d•Hybrid

About The Position

The Manager, Customer Service at XPO will be responsible for monitoring the execution of all process steps and taking necessary corrective actions. This role involves communicating with primary customers to obtain feedback and grow the business, reviewing financial reports for root causes of variances and resolution, and training and coaching staff. The manager will also ensure processes, procedures, documentation, and training are in place for new business and participate in various continuous improvement activities beyond their team. XPO is a top ten global provider of transportation services, seeking employees who like a challenge and can communicate effectively. This is a growth opportunity within the company.

Requirements

4 years of experience in customer service
2 years of experience in a warehousing or distribution center environment
Knowledge of warehouse and transportation operations
Experience with Microsoft Office

Nice To Haves

Bachelor’s degree in a related field
Available to travel up to 75% of the time to various sites in the area
2 years of supervisory/managerial experience
Experience with EDI and TMW software
Knowledge of transportation operations and driver management
Exceptional customer service skills
Knowledge of DOT and FMCSA regulations

Responsibilities

Monitor execution of all process steps and taking necessary corrective actions
Communicate with primary customers to obtain feedback and grow the business
Review financial reports for root causes of variances and resolution
Train and Coach Staff
Ensure processes, procedures, documentation and training is in place for new business
Participate in various continuous improvement activities beyond their team