FT Manager Customer Service (H)

Ahold Delhaize•Charlotte, NC

6d•Onsite

About The Position

The FT Manager Customer Service (H) is responsible for managing all Front End operations, including the Service Center, Self-Checkout, and Food Lion To-Go. This role involves hiring, training, and developing associates, supervising their performance, and providing ongoing feedback and appraisals. The manager will foster a positive store culture, support financial goals, and ensure exceptional customer service. Key responsibilities include controlling expenses, utilizing company tools for operations, maintaining department standards for appearance, safety, and sanitation, and managing schedules to ensure adequate coverage. The manager will also oversee register and equipment maintenance, ensure cashiers are informed about sales and products, monitor and control shrink, and ensure compliance with all company policies and regulations. Additionally, the role involves accident reporting, security standards, completing training, and providing recognition and counseling to associates to drive customer satisfaction and sales.

Requirements

Experience in managing Front End operations
Ability to hire, train, and develop associates
Skills in supervising performance and conducting appraisals
Leadership and motivation skills
Understanding of financial reports, ACIS, scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
Knowledge of workplace safety, food safety, and sanitation standards
Ability to write schedules per standards
Proficiency in maintaining registers and equipment
Understanding of sales flyers and key items
Ability to monitor shrink and control store funds and assets
Knowledge of accident reporting procedures
Understanding of local, state, and federal regulations
Adherence to company guidelines, policies, and standard practices
Maintenance of security standards
Completion of Computer Based Training (CBT) and Training guide

Nice To Haves

Experience with Food Lion To-Go operations

Responsibilities

Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go
Hire, train, and develop associates to meet department needs
Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
Control store expenses through proper ordering, care for supplies and equipment
Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
Ensure proper control of all store funds and company assets
Observe and correct all unsafe conditions that could cause associate or customer accidents
Record and report all associate and customer accidents in accordance with established Food Lion procedures
Ensures compliance with local, state and federal regulations
Adheres to all company guidelines, policies and standard practices
Maintains security standards
Successfully complete Computer Based Training (CBT) and Training guide
Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Performs all other duties as assigned