Manager, Customer Regulatory Support

Danaher Corporation

20h•Onsite

About The Position

The Manager, Customer Regulatory Support is responsible for the performance of associates in a customer facing Regulatory team in regards to set department metrics and KPIs for responses within the customer interaction management system (SFDC) for Regulatory Support related cases. This position reports to the Department Director and is part of the Customer Regulatory Support team within QARA located in Marlboro, MA and will be an on-site role.

Requirements

Bachelor’s degree in a science/engineering or related field required
Minimum 2 years’ experience in product management, product support, or quality in a life sciences company
Understanding of relevant regulatory, quality and scientific fundamentals applicable to Bioprocess products
Demonstrated ability to balance resources, timing and quality of outcomes
Proven leadership skills and experience leading global teams
Strong written and verbal communication skills, fluent in English.

Nice To Haves

Advanced degree beneficial
Previous experience in managing a global cross functional team

Responsibilities

Lead customer facing direct reports to meet established metrics and provide customer facing regulatory support documentation according to set metrics, ensuring customer satisfaction and protection of Cytiva Intellectual property.
Provide guidance to other relevant Cytiva functions regarding customer expectations and required information and standards.
Lead and set the direction for the team and direct reports, including optimization of process to improve efficiency and customer satisfaction.
Set the strategy and operational plan for the customer facing team in close collaboration with other critical functions in Cytiva and the department.
Develop people, organization, and operating mechanisms to successfully meet customer expectations and requirements of Cytiva internal stakeholders.