Manager, Customer Master Data- CuraScript - Hybrid

Cigna Group•Lake Mary, FL

10h•Hybrid

About The Position

At CuraScript, we are driven by accurate data, strong partnerships, and a shared commitment to customers. As the Customer Master Data Manager, you will lead a team that supports customer onboarding, data integrity, class of trade, and licensure maintenance. You will improve processes, strengthen controls, and develop team members while helping the business move faster and serve customers with confidence. This is a great opportunity for a compassionate, ambitious leader who enjoys solving problems, building talent, and turning data into meaningful business results.

Requirements

High school diploma or GED.
5 + years of professional experience with increasing responsibility within Customer master data management.
Experience leading people, teams, or projects.
Experience managing performance and supporting team development.
Strong analytical, problem-solving, and decision-making skills.
Strong verbal and written communication skills with the ability to build relationships across teams.
Proficiency with Microsoft Office, including Excel and PowerPoint and SAP

Nice To Haves

Bachelor’s degree in Business, Supply Chain, Information Systems, or related field.
Experience developing dashboards, operational metrics, or performance reporting.
Experience leading process improvement or change management initiatives.
Knowledge of customer onboarding, licensure management, compliance processes, or data governance.

Responsibilities

Lead the team that onboards new customers and maintains customer master data, class of trade, and licensure information.
Ensure customer setup and maintenance requests are completed accurately, on time, and in line with defined processes and controls.
Create and monitor key performance indicators (KPIs) that measure service quality, team performance, and operational success.
Use data, reporting, and root cause analysis to identify trends, prevent repeat issues, and improve the customer experience.
Develop proactive workflows, reporting tools, and process improvements that strengthen data quality and increase efficiency.
Build trusted partnerships with Sales, Customer Service, Finance, Accounting, Pharma Account Management, SAP, and technology teams.
Support SOX and internal control requirements while recommending updates that reduce risk and improve clarity.
Coach, train, and mentor team members through regular feedback, development planning, and performance support.
Lead change initiatives and special projects that support business goals, employee engagement, and continuous improvement.