Manager, Customer Data, Analytics & Tools
About The Position
Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. In this position... As a Manager in the Customer Data, Analysis & Tools group, you will do more than just "pull data" - you will be a champion for our team’s insights. You will sit at the intersection of complex analytics and strategic decision-making, helping Ford’s leadership understand the "so what" behind our market segmentation map and extensive customer data stack. We are looking for a dedicated, curious, and outcome-oriented professional who is proficient in data tools but excels at storytelling. You will be a key partner, ensuring our enterprise-wide customer framework is not only technically sound but also clearly understood and utilized across Corporate Strategy, Product Development, General Management, and Marketing. This hybrid Dearborn, MI based position requires a detail-oriented, creative technologist, comfortable working in a highly collaborative environment, and able to work with a variety of internal and external clients and vendors.
Requirements
- Proficiency in data tools.
- Ability to excel at storytelling.
- Detail-oriented.
- Creative technologist.
- Comfortable working in a highly collaborative environment.
Responsibilities
- Champion the team's insights.
- Sit at the intersection of complex analytics and strategic decision-making.
- Help leadership understand the 'so what' behind market segmentation maps and customer data stacks.
- Ensure the enterprise-wide customer framework is technically sound, clearly understood, and utilized across various departments (Corporate Strategy, Product Development, General Management, and Marketing).
- Work with a variety of internal and external clients and vendors.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
