Manager, Customer Compliance

DP World • Fairburn, GA

6d • Onsite

About The Position

The Customer Compliance Manager ensures adherence to customer regulatory and contractual requirements within a warehouse environment. This role leads audit readiness, manages customer compliance activities, and oversees a team of 10–15 employees while serving as the primary customer-facing compliance contact.

Requirements

• 5+ years of warehouse compliance, quality, or operations experience
• 2+ years of people management experience
• Strong audit, documentation, and customer-facing experience

Responsibilities

• Lead customer audits, assessments, and inspections from preparation through closure
• Serve as the primary point of contact for customer compliance inquiries and escalations
• Ensure continuous audit readiness across all warehouse operations
• Lead, coach, and develop a team of 10–15 compliance or quality team members
• Set clear performance expectations and ensure accountability
• Conduct performance reviews, coaching, and corrective action as needed
• Own and track corrective and preventive action plans to completion
• Partner with cross-functional leaders to address root causes and prevent recurrence
• Ensure compliance documentation, SOPs, and work instructions are accurate, current, and audit-ready
• Maintain evidence repositories to support customer and regulatory requirements
• Monitor daily warehouse operations to ensure adherence to customer standards, safety requirements, and contractual obligations
• Identify compliance gaps and proactively implement corrective actions
• Ensure required compliance training is completed, documented, and validated
• Partner with HR and Operations to support onboarding and ongoing compliance education

Benefits

• market-competitive compensation package
• opportunity to grow within a global, high-performing organization
• exposure to large-scale operations, innovation, and career mobility—locally and globally

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed