Customer Compliance Specialist

Greene Tweed•Kulpsville, PA

19h•Onsite

About The Position

At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success. If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.

Requirements

Bachelor’s degree in Business, Risk Management, Information Systems, Sustainability, Legal Studies, or a related field.
5-10 years of experience in compliance, risk management, customer assurance, audit coordination, cybersecurity governance, legal operations, or related fields.
Experience working cross functionally with subject matter experts in areas such as cybersecurity, legal, finance, sustainability, HR, or business continuity.
Experience in responding to customer questionnaires, audits, or due diligence requests preferred.
Strong attention to detail and data accuracy
Strong organizational skills
Effective written and verbal communication skills
Ability to manage multiple priorities and deadlines
This position requires U.S. Person status as defined by applicable law for authorized access to data controlled under the International Traffic in Arms Regulations (ITAR). A U.S. Person includes U.S. Citizens, U.S. Nationals, lawful permanent residents, and workers granted refugee or asylum status in the United States.

Nice To Haves

Certifications in compliance, customer service, risk, or sustainability are a plus (e.g., CCEP, CCSP, CRCMP, GRI).
Strong critical‑thinking and judgment in determining appropriate information to share.
Proficiency with MS Office (Word, PowerPoint, Excel, Adobe).
Ability to navigate and use customer and third‑party online survey platforms.
Ability to work independently with minimal supervision.

Responsibilities

Serve as the primary point of contact for all customer initiated information requests.
Manage intake, prioritization, and tracking of customer inquiries to ensure timely and complete responses.
Review requests to determine scope, required expertise, and appropriate internal stakeholders needed.
Support Material Compliance initiatives, information gathering in alignment with customer material compliance requests.
Partner with internal experts across all operational functions including legal, finance, sustainability, HR, operations, procurement, quality, and cybersecurity.
Facilitate the collection, validation, and approval of information and documentation.
Ensure responses reflect GT’s business conditions, present consistent messaging strategy across multiple customers in multiple industries and adhere to corporate standards.
Identify when requested information is proprietary, confidential, or sensitive and navigate customer responses accordingly.
Ensure all disclosures comply with internal policies, regulatory requirements, and contractual obligations including the development of guidelines when gaps are identified.
Maintain accurate records of submissions, approvals, and supporting evidence.
Improve workflows, templates, and knowledge repositories to streamline future responses.
Identify recurring themes, recommend process enhancements, and develop tools to expedite future responses.
Support internal readiness activities related to customer assurance.
Communicate clearly and professionally with customers regarding requirements, timelines, and deliverables.
Provide guidance to internal teams on customer expectations and compliance standards.
Escalate risks, delays, or complex issues to leadership when needed.