Manager Customer Collaboration & Digital Experience

Johnson & Johnson Innovative Medicine • Markham, ON

3d • Hybrid

About The Position

Johnson & Johnson MedTech Canada is recruiting for a Manager Customer Collaboration & Digital Experience, located in Markham, ON, Canada. Remote work options may be considered on a case-by-case basis and if approved by the Company for Canada based candidates. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ The Johnson & Johnson Medical Devices Companies have been working to make surgery better for more than a century. With substantial breadth and depth in surgical technologies, orthopedic and interventional solutions, we seek to improve and enhance medical care for people worldwide. Together, we are working to build the future of health through differentiated products and services. We are a cross-functional Customer Solutions team that partners with hospitals, clinics, and internal stakeholders to solve real supply chain challenges and improve patient outcomes. We combine practical supply chain diagnosis, Lean problem-solving, analytics, and hands-on operational delivery to make change happen — together!

Requirements

• Minimum Bachelor's degree and/or equivalent University degree required; focused degree in Supply Chain or Engineering preferred.
• Minimum six (6) years of relevant professional work experience
• Progressive, customer-facing supply chain or operations experience, ideally in healthcare or medical devices.
• Strong analytical, project management, and stakeholder-influence skills with hands-on operational experience in ERP/warehouse/EDI environments.
• Can lead Lean-style assessments, work on-site with customers, and translate insights into practical, measurable solutions.

Nice To Haves

• Advanced degree preferred.
• Practical experience with SAP or similar ERP systems, warehousing, EDI, JJCC, GHX, UPC/barcode, and GDSN/GS1 concepts.
• Process Excellence / Six Sigma (Green Belt) or Lean experience.
• Bilingualism (French & English)

Responsibilities

• Diagnose and prioritize opportunities across customer supply chains by combining data, site visits, and Lean assessments so we can focus on the highest-impact changes that reduce cost and improve service.
• Work with customers to design and run pilots, rollouts, and measures of success, translating global strategy into regional plans and operational steps that frontline teams can follow.
• Set and maintain system parameters that drive order generation — safety stock, lead times, replenishment rules — and ensure product master data is aligned between partners to reduce missed orders and exception handling.
• Use analytics and scenario planning tools (e.g., Cost to Deliver) to guide inventory and distribution decisions, and continuously improve dashboards and reporting so decisions are timely and evidence-based.
• Modernize and scale e-capabilities, EDI transactions and partner integrations, partnering with internal IT and external partners to test and implement robust solutions.
• Ensure compliance with healthcare regulations and internal policies, participate in audits, and recommend controls or process changes when gaps are identified.
• Lead customer-facing workstreams, coach teammates, and collaborate with Sales, Finance, IT, Distribution and others to deliver measurable improvements.
• Hire, set clear goals, develop talent, and ensure outcomes are measured and communicated.

Benefits

• We provide an inclusive work environment where each person is considered as an individual.
• At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager