Customer Experience Digital Associate

Sézane•New York, NY

23h•Onsite

About The Position

Sézane is seeking new members (M/F) to join their Customer Service Team in the United States, based in Soho, New York City. The brand, founded by Morgane Sézalory, is the first French fashion brand born online, emphasizing quality, creativity, and intention. Sézane is described as more than a fashion brand; it's a story of life. They are looking for creative, organized, and agile talents who are passionate about customer service, thrive in a dynamic, fast-paced environment, are self-starters, and eager to learn more about Sézane.

Requirements

Fluency in English is required; proficiency in French is preferred.
Excellent verbal and written communication skills in English are essential.
Minimum of 1 year of experience in a customer service, client relations, or similar role, preferably within retail, fashion, or hospitality.
Experience delivering exceptional service in a client-facing and/or digital customer service environment.
Familiarity with customer service platforms such as Zendesk, Sprinklr AI, or comparable CRM systems.
Excellent organizational and time management skills, with the ability to prioritize effectively in a fast-paced environment.
Resourceful and proactive, with the ability to independently navigate available tools, knowledge bases, and internal resources to quickly identify accurate information and solutions.
Adaptable and comfortable working in a dynamic environment, with the ability to embrace change, learn quickly, and adjust priorities as business needs evolve.
Strong sense of initiative and a solution-oriented mindset.
Outstanding interpersonal and communication skills, with a collaborative and team-oriented approach.
Exceptional written communication skills, meticulous attention to detail, and a commitment to maintaining the highest standards of quality and professionalism.

Nice To Haves

Fluency in French is preferred.

Responsibilities

Respond efficiently to client inquiries across email, chat, and social media channels
Master Sézane procedures and policies and apply them daily while delivering personalized, luxury-level service
Assist clients with product recommendations, sizing, styling, order management, returns, and exchanges
Achieve daily, weekly, and monthly KPIs while maintaining high-quality customer interactions and flexibility to work weekends and peak business periods
Maintain open communication with management, share customer insights, and escalate complex issues when needed
Uphold and share Sézane's brand voice and DNA across all customer interactions