Manager, Customer and Category Management
About The Position
We are seeking a Manager, Customer Business, based out of our corporate office in Oak Brook, IL, to support our sales organization and serve as the primary point of contact for assigned customers. This role is accountable for overall customer performance, forecast accuracy, and achievement of annual revenue and margin goals. This role manages customer relationships, supports customer-supplier scorecard performance, and partners cross-functionally to resolve issues, identify growth opportunities, and execute sales and pricing initiatives. You’ll add value to this role by performing various functions including, but not limited to: Maintain strong customer relationships and serve as the primary TreeHouse Foods point of contact for assigned customers. Manage customer communication, reactions, and expectations. Resolve customer issues in partnership with Customer Service and Customer Supply Chain. Gather customer feedback and provide insights and recommendations to the business unit. Sell the customer-specific value proposition and execute division selling and pricing initiatives. Represent the customer to business unit teams to develop short- and long-term business opportunities. Deliver forecast accuracy and support demand planning inputs. Account for accurate demand plans and inputs into planning tools, address gaps to the customer's annual strategic plan, and develop customer annual operating plans with Commercial Finance. Work with Customer Service, Customer Supply Chain, and Sales Leadership to limit allocation risk. Monitor the customer book of business and analyze whitespace opportunities to address core SKU voids.
Requirements
- Bachelor’s degree in Business, Finance, or a related field is required.
- Minimum of 5+ years of business experience in sales or a related field is required.
- Retail grocery channel experience, including Topco experience, is required.
- Excellent oral, written, and interpersonal communication skills are required.
- Effective relationship-building skills are required.
- Strong analytical skills, including the ability to use data to drive product and pricing strategies and understand impacts on production forecasts, are required.
- Solid financial acumen, including understanding of P&L and pricing implications to optimize bid strategies and trade funding, is required.
- Proficiency in Microsoft Office is required.
- Strong management, problem-solving, multitasking, prioritization, and stakeholder communication skills are required.
- The ability to translate insights and analytics into customized strategic account plans is required.
Nice To Haves
- Experience with Salesforce, Circana Unify+, business intelligence tools, ERP systems, and SharePoint is preferred.
Responsibilities
- Maintain strong customer relationships and serve as the primary TreeHouse Foods point of contact for assigned customers.
- Manage customer communication, reactions, and expectations.
- Resolve customer issues in partnership with Customer Service and Customer Supply Chain.
- Gather customer feedback and provide insights and recommendations to the business unit.
- Sell the customer-specific value proposition and execute division selling and pricing initiatives.
- Represent the customer to business unit teams to develop short- and long-term business opportunities.
- Deliver forecast accuracy and support demand planning inputs.
- Account for accurate demand plans and inputs into planning tools, address gaps to the customer's annual strategic plan, and develop customer annual operating plans with Commercial Finance.
- Work with Customer Service, Customer Supply Chain, and Sales Leadership to limit allocation risk.
- Monitor the customer book of business and analyze whitespace opportunities to address core SKU voids.
Benefits
- Competitive compensation and benefits program with no waiting period
- 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
- Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays).
- Paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses
- Wellness and employee assistance programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
