Manager – Crypto Strategic Initiatives

Visa•San Francisco, CA

9d•Hybrid

About The Position

Visa Direct offers a range of services designed to streamline and enhance the process of transferring funds for individuals, businesses, and financial institutions. As a Manager, Account Management, you will support the day-to-day management and growth of assigned Visa Direct enterprise client relationships. This role partners closely with Senior Managers, Directors, and broader account teams to execute account strategies, support revenue growth initiatives, and strengthen client engagement across Visa Direct offerings. The Manager will work cross-functionally to help deliver client solutions, identify opportunities, and contribute to improved money movement outcomes for assigned clients.

Requirements

5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
University Recruiting: MBA/ PhD without experience
3–5+ years of relevant industry experience, ideally in transaction banking, payments, fintech, consulting, or account management
Foundational understanding of cross-border payments, FX, and B2B payment solutions
Experience supporting complex client engagements and working with multiple stakeholders
Strong written and verbal communication skills
Experience supporting sales growth or product commercialization efforts
Ability to manage multiple priorities in a fast-paced environment
Analytical skills with the ability to translate data into clear insights
Strong execution mindset with attention to detail
Collaborative team player comfortable working across functions
Ability to influence and drive progress without direct authority
Comfort explaining business and technical concepts clearly and concisely

Responsibilities

Support day-to-day interactions with assigned enterprise clients and serve as a reliable point of contact for operational, commercial, and product-related discussions.
Build strong working relationships with client stakeholders and internal partners, escalating issues and opportunities to Senior Managers or Directors as appropriate.
Support account growth by helping identify expansion opportunities across Visa Direct products, including upsell and cross-sell initiatives.
Contribute to account planning activities and support execution against financial and volume goals for assigned clients.
Assist with commercial discussions and contract processes in partnership with Senior Managers, Directors, Legal, and Commercial teams.
Help ensure client agreements align with Visa policies and client needs.
Support high client satisfaction by coordinating issue resolution, tracking service-related follow-ups, and supporting ongoing engagement activities.
Act as a client advocate internally to help ensure timely and effective delivery.
Support tracking of account performance, analyze trends, and help prepare client-facing and internal reporting to inform next steps.
Use data and metrics to support decision-making and communicate progress.
Work closely with sales, product, operations, marketing, and regional teams to support client delivery and commercialization efforts.
Coordinate internal resources to meet client priorities and deadlines.
Support financial management elements of assigned accounts, including forecasting inputs, opportunity tracking, and basic budget support.