Manager, CRM Platforms

GDG on Campus | University of Sydney•Takoma Park, MD

12h•Hybrid

About The Position

Solve by Talent is partnering with the University of Sydney to recruit a Manager, CRM Platforms to support the delivery of key Information and Communications Technology (ICT) initiatives that help shape the future of education, research, and innovation. Beyond operations, you’ll play a key role in lifting capability and culture—moving the team toward a more connected, collaborative ‘One ICT’ model and setting the standard for how application support is delivered. Join one of Australia’s leading universities at a pivotal point of change, where technology is evolving to better support student learning, empower teaching excellence, and enable research delivery at global scale. ICT is central to delivering the University’s academic mission. Working across faculties, disciplines, and research communities, you will shape the platforms, services, and partnerships that enable student success, strengthen teaching, and accelerate research impact. This work spans both the critical services that keep the University running every day and the ongoing improvement of systems and experiences. With strong investment and clear direction, you’ll operate in a large and complex environment where your contribution has visible, meaningful impact across the University. You’ll collaborate across academic and professional communities to help shape a more connected and capable University, supporting teaching excellence, research impact, and student success. As Manager, CRM Platforms, you’ll lead the performance delivery, and future direction of the University’s Salesforce platform across a growing and evolving environment. This is a high-impact leadership role combining hands-on platform expertise with strategic ownership, where you’ll oversee platform performance, incident management, support release delivery, and drive continuous improvement across the CRM ecosystem. You’ll partner with business stakeholders, cross functional teams, cyber security, and developers to manage competing demand, uplift governance, and ensure the platform is secure, scalable, and aligned to future needs. With platform scope expanding and Marketing Cloud capability growing, this role offers the opportunity to shape a maturing CRM practice and influence how the University leverages CRM technology into the future.

Requirements

Proven experience leading CRM platforms, such as Salesforce, within complex, enterprise environments.
Deep hands-on expertise across Salesforce, ideally including Sales Cloud, Service Cloud, and Marketing Cloud.
Strong understanding of platform security, environment management, and release management and governance.
Experience operating within large-scale ICT or multi-instance landscapes.
Ability to manage stakeholders at all levels of the organisation, navigate competing priorities, and influence outcomes.
Proven leadership capability, with experience mentoring teams and driving positive culture and continuous improvement

Responsibilities

Lead platform performance, support, and delivery across a growing CRM technology and Salesforce environment.
Drive technical debt remediation, security uplift, and governance across the platform.
Manage release cycles, enhancements, and continuous improvement opportunities
Partner with stakeholders to prioritise demand and align delivery to business needs.
Provide hands-on technical leadership while mentoring and uplifting team capability.
Shape the platform roadmap, influencing the future direction of CRM capability.