Manager, Critical Operations

Rowan Digital Infrastructure•Frederick, MD

1d•$108,000 - $125,000•Hybrid

About The Position

The Manager, Critical Operations is responsible for the property's overall condition and operational integrity, ensuring the reliability, maintenance, and compliance of landlord-owned infrastructure. This includes substations, electrical distribution systems, roofing, stormwater management, exterior lighting, roadways, and infrastructure extending to the facility's exterior. The role oversees maintenance programs, vendor management, and risk mitigation to keep infrastructure operationally sound, compliant with regulatory standards, and aligned with tenant needs. The position requires technical expertise in critical infrastructure management, proactive asset maintenance, and coordination with vendors, internal teams, tenants, and regulatory agencies. The manager helps minimize disruptions, optimize infrastructure performance, and maintain the safety and efficiency of landlord-maintained assets. The role is based in Frederick, Maryland and may require travel up to 20% for company gatherings.

Requirements

At least 5 years of experience in facilities operations, critical environments, or industrial infrastructure management.
At least 3 years in a leadership role overseeing maintenance teams or vendor operations.
Strong technical knowledge of electrical, mechanical, and structural systems in critical environments.
Experience managing vendor contracts, budgets, and compliance processes.
Proficiency in CMMS platforms and data-driven maintenance tracking.
Knowledge of regulatory standards, risk management, and emergency response protocols.
Strong communication and leadership skills, including the ability to manage cross-functional teams and tenant relationships.

Responsibilities

Ensure maintenance activities and vendor operations comply with local, state, and federal regulations, including OSHA, environmental laws, and building codes; maintain inspection, permit, and compliance documentation.
Verify vendor contracts align with company policies and regulatory requirements; track SLAs, performance, deviations, and corrective actions.
Participate in compliance reviews and audits, escalating identified risks or non-compliance for resolution with senior leadership.
Develop and execute preventive, corrective, and predictive maintenance programs.
Manage operation and maintenance of exterior electrical, HVAC, plumbing, and structural systems; conduct condition assessments, troubleshoot performance issues, and coordinate repairs or upgrades.
Use a CMMS to track work orders and service requests and analyze maintenance trends.
Coordinate vendor selection and oversee vendor qualifications, safety, work quality, service agreements, and performance feedback.
Monitor maintenance and operational budgets, align expenses with financial plans, and identify cost-saving opportunities while maintaining service quality and infrastructure integrity.
Support capital expenditure planning and project execution by assessing infrastructure conditions, reviewing vendor proposals, and coordinating timelines and deliverables.
Assess infrastructure vulnerabilities and develop mitigation strategies using maintenance data, vendor reports, and incident history.
Ensure emergency response procedures align with business continuity and safety requirements; coordinate drills, scenario planning, and on-site incident management.
Serve as the first point of contact for infrastructure-related emergencies and coordinate with internal teams, emergency responders, and regulatory agencies.
Act as the primary tenant liaison for maintenance activities, service disruptions, and infrastructure updates.
Schedule tenant engagement meetings to gather feedback, address concerns, and manage infrastructure dependencies.
Provide tenants timely updates on service requests, project timelines, and escalation pathways.
Coordinate with procurement, legal, security, and sustainability teams to align operational priorities with business objectives.
Establish clear communication channels and keep stakeholders informed about activities, planned maintenance, and potential service impacts.
Provide data-driven insights and operational updates to senior leadership in support of strategic initiatives and organizational improvements.