Manager, Critical Operations

Rowan Digital Infrastructure•Temple, TX

1d•$108,000 - $125,000•Hybrid

About The Position

The Manager, Critical Operations is responsible for the property's overall condition and operational integrity, ensuring the reliability, maintenance, and compliance of landlord-owned infrastructure. Assets include substations, electrical distribution systems, roofing, stormwater management, exterior lighting, roadways, and other infrastructure extending to the facility's exterior. The manager oversees maintenance programs, vendors, and risk mitigation to keep infrastructure operationally sound, compliant with regulatory standards, and aligned with tenant needs. The role requires technical expertise in critical infrastructure management and coordination with vendors, internal teams, and regulatory agencies. The manager works to minimize disruptions, optimize infrastructure performance, and maintain the safety and efficiency of landlord-maintained assets. The position is based in Temple, Texas, with travel of up to 20% for company gatherings. Compensation is $108,000–$125,000, with bonus eligibility.

Requirements

At least 5 years of experience in facilities operations, critical environments, or industrial infrastructure management.
At least 3 years in a leadership role overseeing maintenance teams or vendor operations.
Strong technical knowledge of electrical, mechanical, and structural systems in critical environments.
Experience managing vendor contracts, budgets, and compliance processes.
Proficiency in CMMS platforms and data-driven maintenance tracking.
Knowledge of regulatory standards, risk management, and emergency response protocols.
Strong communication and leadership skills, including the ability to manage cross-functional teams and tenant relationships.

Responsibilities

Ensure maintenance activities and vendor operations comply with local, state, and federal regulations, including OSHA, environmental laws, and building codes; maintain inspection, permit, and compliance documentation.
Verify vendor contracts align with company policies and regulatory requirements; track service level agreements and contract performance, and document deviations or corrective actions.
Participate in compliance reviews and audits, and escalate identified risks or non-compliance issues for resolution with senior leadership.
Develop and implement preventive, corrective, and predictive maintenance programs.
Manage operation and maintenance of exterior electrical, HVAC, plumbing, and structural systems; assess asset condition, troubleshoot issues, and coordinate repairs or upgrades.
Use a computerized maintenance management system (CMMS) to track work orders and service requests and analyze maintenance trends.
Coordinate vendor selection and oversee vendor qualifications, safety standards, work quality, performance, service agreements, and feedback.
Monitor maintenance and operational budgets, align expenses with financial objectives, and identify cost-saving opportunities while maintaining infrastructure integrity and service quality.
Support capital expenditure planning and projects by assessing infrastructure conditions, reviewing vendor proposals, and coordinating timelines and deliverables.
Assess infrastructure vulnerabilities and develop mitigation strategies using maintenance data, vendor reports, and incident history.
Ensure emergency response procedures meet business continuity and safety requirements; coordinate drills, scenario planning, and on-site incident management.
Serve as the first point of contact for infrastructure emergencies and coordinate with internal teams, emergency responders, and regulatory agencies.
Act as the primary tenant liaison regarding maintenance, service disruptions, and infrastructure updates; set clear expectations and minimize operational impact.
Schedule tenant engagement meetings, gather feedback, address concerns, and manage infrastructure dependencies.
Provide timely updates on service requests, project timelines, and escalation pathways.
Coordinate with procurement, legal, security, and sustainability teams to align operational priorities with business objectives.
Establish clear communication channels and keep stakeholders informed about activities, planned maintenance, and potential service impacts.
Provide data-driven insights and operational updates to senior leadership to support strategic initiatives and infrastructure planning.