Manager, Critical Operations

Rowan Digital Infrastructure•Frederick, MD

2d•Onsite

About The Position

As a Manager, Critical Operations, you will be responsible for the property's overall condition and operational integrity, ensuring the reliability, maintenance, and compliance of all landlord-owned infrastructure. This includes substations, electrical distribution systems, roofing, stormwater management, exterior lighting, roadways, and all infrastructure extending to the facility's exterior. You will oversee maintenance programs, vendor management, and risk mitigation strategies, ensuring the infrastructure remains operationally sound, compliant with regulatory standards, and aligned with tenant needs. This role requires strong technical expertise in critical infrastructure management, a proactive approach to asset maintenance, and the ability to coordinate with vendors, internal teams, and regulatory agencies. You will play a key role in minimizing disruptions, optimizing infrastructure performance, and maintaining the safety and efficiency of all landlord-maintained assets.

Requirements

Minimum of 7 years of experience in facilities operations, critical environments, or industrial infrastructure management
At least 3 years in a leadership role overseeing maintenance teams or vendor operations
Strong technical knowledge of electrical, mechanical, and structural systems in critical environments
Experience managing vendor contracts, budgets, and compliance processes
Proficiency in CMMS platforms and data driven maintenance tracking
Knowledge of regulatory standards, risk management, and emergency response protocols
Strong communication and leadership skills, with the ability to manage cross-functional teams and tenant relationships

Responsibilities

Ensure regulatory and safety compliance by overseeing maintenance activities and vendor operations to ensure compliance with local, state, and federal regulations, including OSHA, environmental laws, and building codes. Maintain documentation of inspections, permits, and compliance reports to ensure audit readiness.
Manage contract adherence by verifying that vendor contracts align with company policies and regulatory requirements. This includes tracking service level agreements (SLAs), monitoring contract performance, and documenting deviations or corrective actions.
Support internal and external audits by participating in scheduled compliance reviews and audits, ensuring that operational and safety standards are consistently met. Escalate any identified risks or non-compliance issues for resolution in collaboration with senior leadership.
Develop and implement maintenance programs by executing a structured maintenance program, integrating preventive, corrective, and predictive maintenance strategies to enhance asset longevity and operational reliability.
Oversee critical infrastructure performance by managing the operation and maintenance of electrical, HVAC, plumbing, and structural systems on the exteriors of the buildings. This includes conducting condition assessments, troubleshooting performance issues, and coordinating necessary repairs or upgrades.
Utilize maintenance tracking systems by leveraging a Computerized Maintenance Management System (CMMS) to track work orders, manage service requests, and analyze maintenance trends. This ensures efficient operations and data-driven decision-making.
Oversee vendor relationships and performance by coordinating vendor selection, ensuring contractors meet technical qualifications, safety standards, and performance expectations. Track vendor work quality, enforce service agreements, and provide performance feedback.
Manage operational budgets by monitoring maintenance and operational budgets, ensuring expenses align with financial planning objectives. Identify cost-saving opportunities while maintaining infrastructure integrity and service quality.
Support capital expenditure planning by contributing to the planning and execution of capital projects by assessing infrastructure conditions, reviewing vendor proposals, and coordinating project timelines and deliverables.
Conduct proactive risk assessments by regularly assessing infrastructure vulnerabilities and developing mitigation strategies to prevent disruptions in critical environments. Analyze maintenance data, vendor reports, and past incidents to identify trends that require attention.
Implement emergency response protocols by ensuring all emergency response procedures align with business continuity and safety requirements. This includes coordinating drills, scenario planning, and on-site incident management.
Serve as an on-site emergency lead by acting as the first point of contact for infrastructure-related emergencies, ensuring swift coordination with internal teams, emergency responders, and regulatory agencies.
Serve as the primary tenant liaison by communicating with tenants regarding maintenance activities, service disruptions, and infrastructure updates, ensuring clear expectations and minimal operational impact.
Conduct regular tenant engagement meetings by scheduling routine check-ins with tenants to gather feedback, address concerns, and proactively manage infrastructure dependencies.
Ensure transparency in service delivery by providing timely updates on service requests, project timelines, and escalation pathways, ensuring tenants remain informed and confident in operational processes.
Coordinate with internal and external teams by working closely with procurement, legal, security, and sustainability teams to align operational priorities with business objectives.
Ensure clear and proactive communication by establishing structured communication channels, ensuring all stakeholders remain informed about ongoing activities, planned maintenance, and potential service impacts.
Support leadership in strategic initiatives by providing data-driven insights and operational updates to senior leadership, contributing to infrastructure planning and organizational improvements.