Critical Care Operations Manager- WI

American Addiction Centers•Milwaukee, WI

2d•Hybrid

About The Position

The Critical Care Operations Manager oversees and ensures efficient clinic operations, providing operational and technical direction to maintain a high level of productivity. This role involves continuous monitoring of clinic functioning, problem resolution, and operational revisions. The manager is responsible for all clinic functions, including scheduling, registration, accounts receivable, health information, provider recruitment, imaging, laboratory, and clinical services. They act as a liaison to corporate departments, partner with other market departments for quality patient services and satisfaction, and are responsible for resolving patient concerns. The position supports the organization's mission, vision, values, and strategic initiatives by developing and implementing processes to achieve established goals. Effective communication and working relationships with physicians and advanced practice professionals are key, as is managing provider relations, including practice management, orientation, support, and problem resolution. The role also involves participating in community activities and business/market growth plans, developing and administering policies, and ensuring compliance with regulations. Human resources responsibilities include staff interviewing, selection, development, performance evaluations, compensation, conflict resolution, and terminations. Financial responsibilities include developing and recommending budgets and controlling expenditures. The manager must adhere to the organization's Code of Ethical Conduct and ensure compliance with all applicable policies, regulations, and laws.

Requirements

Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.
Typically requires 5 years of experience in a health care facility that includes experience and knowledge in medical practice and clinic management, clinic operational structure systems and clinic policies, procedures and processes.
Includes 1 year of supervisory experience in managing staff, and monitoring the budget and resources.
Demonstrated leadership skills including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.
Excellent interpersonal, communication, and organizational skills.
Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
Intermediate computer skills including experience in using computer applications in a medical practice setting.

Responsibilities

Oversees and ensures efficient clinic operations, ensuring a high level of productivity and providing operational and technical direction.
Continually monitors the functioning of the clinic(s), resolves problems, and revises operations as needed.
Oversees all functions of the clinics including but not limited to scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory and/or clinical services.
Serves as a liaison to corporate departments that provide and/or support these services.
Partners with other market departments and leaders to assure quality patient services and overall patient satisfaction.
Responsible for resolution of any patient concerns, complaints and/or problems.
Supports the organization's mission, vision, values and strategic initiatives.
Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
Establishes and maintains effective communication and working relationships with physicians and advanced practice professionals.
Responsible for all provider relations to include practice management, orientation, follow up support, and problem resolution.
Participates in community activities and in the development, implementation, and evaluation of business and market growth plans.
Develops and administers policies and procedures to accomplish department-specific and organizational initiatives.
Ensures compliance with all applicable local, state, and federal regulations and guidelines.
Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program