Manager, Critical Infrastructure Operations, NA

Vantage Data Centers • Montreal, QC

7d • Onsite

About The Position

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Technicians (CFTs) on each shift. This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective. This position will be based in Montréal, QC. The Manager, Critical Infrastructure Operations will manage a team of CFTs with direction from the Director of Operations. This position will oversee workflow/work order management, training plans, event management, customer communications, hiring and performance management of their assigned CFT team. Our CFTs are respected, well-trained, customer-focused and some of the best facilities technicians you will find in the industry. This position will leverage your extensive experience to help guide the team in some of the more challenging aspects of maintenance in areas such as: critical MOP development, testing plans, sparing approaches, capital planning, end-of-life replacement and expansion of existing facilities while eliminating risk to our customers and their businesses. While this position is leadership-focused, the intent is to be a technical expert first and a people manager second. And while this role is not a ‘regular’ Critical Facilities Technician position, if you are not someone who could pick up the tools and do the job yourself, if needed, then this position is probably not for you. Our intent is to elevate our team with a technical resource who has ‘been there, done that’ and can show others how it should be done as well.

Requirements

• Minimum 5-10 years of “hands on” maintenance/repair/installation/commissioning level experience in mission-critical facilities (mechanical and/or electrical), including experience with mission-critical infrastructure, or in a related industrial/engineering
• At least two years of leadership/management experience - proven experience in project management, meeting deadlines, directing a maintenance department, and managing and developing staff in mission-critical infrastructure environments.
• Possess complete understanding and working knowledge of 2N Data Center/Critical Facility infrastructure, systems, operations, maintenance and emergency responses.
• Strong Technical Writing skills and experience; as well as creating, coordinating, updating and/or modifying MOP/EOP/SOPs for critical facilities equipment, to include supporting new systems and researching technical requirements.
• Excellent customer service experience with the ability and desire to engage customers at the site to explain infrastructure or engineering related concepts, methods of improvement or explaining emergency procedures.
• Strong communication skills and the ability to maintain constant interaction with supervisors and managers, as well as technicians in order to maintain awareness of critical facility activities.
• Experience developing budgets, future plans, capital investments and repair projects with management and coordinating financial requests up to the CEO level as well as training subordinates to remain within budget.
• Must be open to long hours, weekend, rotating shifts, and subject to calls during hours away from plant (24/7).
• Potential managers must successfully complete a background check and drug screen.
• Travel is expected to be minimal, up to 5% for training.
• Bilingualism (French and English) is required for this position due to the nature of the role, which involves interactions with counterparts in the same department, and stakeholders in the United States.

Nice To Haves

• While this position is leadership-focused, the intent is to be a technical expert first and a people manager second. And while this role is not a ‘regular’ Critical Facilities Technician position, if you are not someone who could pick up the tools and do the job yourself, if needed, then this position is probably not for you. Our intent is to elevate our team with a technical resource who has ‘been there, done that’ and can show others how it should be done as well.

Responsibilities

• Daily management and administration of the technical operations functions at the facility with the objectives of safely and effectively operating machinery and building systems
• Hold employees accountable on preventive/corrective maintenance of facility equipment
• Encourage and foster a team-oriented environment through positive feedback
• Manage contracted service work at the facility, including understanding and developing the scope of service, bidding, awarding and administering any contracts
• Oversee and supervise the efficient 24/7/365 operation of the facility equipment and systems.
• Strive toward a goal of zero down-time in operations by virtue of reliable system performance.
• Extensive customer service focus and interaction: evaluate all equipment and system operations, to include providing customers with engineering analysis, recommendations for improvement and energy efficiency methods.
• Leadership and management of all assigned personnel, to include developing/conducting performance appraisals, training plans, counseling and mentoring.
• Coordination, oversight and quality assurance supervision of maintenance and service repairs on all critical facility and building engineering systems to include (but not limited to); electrical distribution (12kv and lower), emergency diesel generators, UPS/Battery back-up systems, heating, ventilating and air conditioning systems (Chillers, CRACs, Cooling Towers, Package Units, etc.), BMS infrastructure, fire prevention as well as other electro-mechanical and control equipment throughout the data center campus.
• Ensure all maintenance activities are performed in accordance with approved MOPs and the Vantage’s Mission Critical Facility work rules.
• Utilizes the current CMMS program to administer and refine an effective preventative maintenance plan tailored to the facility.
• Monitor and supervise subcontracted maintenance and repair projects, evaluating work performance and providing recommendations for utilizing in-house support whenever practical.
• Ensure that work responsibilities are allocated properly among subordinates by developing and implementing manpower schedules and work methods and procedures that are designed to obtain low cost and efficient operation.
• Establish performance standards for each phase of work, adhering to standard practices and quality levels.
• Coordinate the development, implementation and training of SOP/EOP/MOPs for equipment and systems throughout the data center campus. This includes existing/supported equipment and systems as well as developing technical documentation for new and/or unsupported equipment and systems.
• Run the site industrial safety program; assuring compliance with company policies, federal, state and local safety regulations.
• Manage the site Lock-out / Tag-out program, strictly adhering to OSHA regulations.
• Prepare operating and repair budgets, coordinating requirements with the Operations and Engineering Directors.
• Oversee the purchasing of parts, equipment, and services to support operations within budget.
• Ensure adequate spare parts are maintained to allow expeditious repairs.
• Establish and maintain periodic operational testing schedules for critical systems and equipment.
• Conduct oversight of system testing and quality assurance documentation after major system repairs and/or maintenance to ensure compliance with EPA/environmental guidelines as well as local and state regulations.
• Maintain and improve the site reliability program, identifying areas of concern that could develop into future problems.
• Develop and maintain the site training program for technicians and other staff personnel on facility equipment and systems.
• Perform other services determined necessary to maintain and operate all mission critical related infrastructure in an approved manner.
• Additional duties as assigned by Management

Benefits

• comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations
• array of benefits, recognition, training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed