Manager - Crisis Services and Trauma Recovery Center - Crime Victim Services

Trinity Health•Troy, NY

9d•$41 - $60•Onsite

About The Position

Samaritan Hospital - Troy NY is seeking a Manager for its Crisis Services Program and to support the development and implementation of a Trauma Recovery Center (TRC). The Crisis Services Program provides a 24-hour hotline and response services for victims/survivors of crime, along with short-term services. The TRC will expand access to coordinated counseling, therapy, case management, and legal advocacy for survivors of violent crime. The Manager will provide leadership, operational oversight, clinical supervision, and project management for both initiatives, ensuring high-quality, timely, and trauma-responsive services.

Requirements

A Master’s Degree in Social Work required.
LCSW Required.
A minimum of 2 years of supervisory and/or leadership experience is required.
At least 4 years of direct service experience to victims/survivors of violence.
An understanding and sensitivity to the complex needs of victims/survivors of crime is required.
New York State Department of Health Rape Crisis Counselor certification is required. (Note – the program will provide this training and certification if needed.)

Nice To Haves

Familiarity with the Criminal Justice and Family Court Systems is strongly preferred.
Knowledge of the New York State victim assistance community and funding is preferred.

Responsibilities

Provides overall operational leadership and oversight of the Crisis Services Program, ensuring consistent, timely, trauma-responsive, victim-centered services.
Oversees all aspects of Crisis Services’ crisis and short-term services, including crisis intervention, 24-hour response to victims/survivors of crime, accompaniment, short-term counseling, domestic violence risk assessment, safety planning, medical advocacy, legal advocacy, OVS compensation assistance, information and referrals, and mass fatality event response.
Works closely with the Coordinator of Crisis Services and program staff to ensure effective day-to-day operations, appropriate staffing and coverage, timely resolution of service-delivery issues, and adherence to program standards.
Collaborates with program staff, the Coordinator of Crisis Services, and internal and external partners to ensure timely, coordinated services to victims/survivors of crime.
Facilitates program huddles, internal staff meetings, and other operational meetings, ensuring appropriate follow-up on identified action items.
Participates in the Supervisor On-Call rotation with other program leaders, supporting crisis-based client services via telephone and/or in the Emergency Department and assisting with navigation of critical issues as they arise.
Provides direct supervision of the Coordinator of Crisis Services and designated Crisis Services staff responsible for providing acute and short-term services to victims/survivors of crime.
Provides project management and operational leadership for the development and implementation of the Trauma Recovery Center within Crime Victim Services.
Works collaboratively with department leadership, clinical staff, grants staff, healthcare partners, legal partners, and community organizations to establish the infrastructure necessary for successful TRC implementation.
Develops and maintains a comprehensive TRC implementation plan that identifies key activities, responsibilities, timelines, milestones, dependencies, and deliverables.