Manager, Credit and Collections

Wheaton | Bekins • Indianapolis, IN

7h • Onsite

About The Position

This position oversees Credit and Collections operations, including accounts receivable, credit administration, collections, billing corrections, and customer account maintenance. The role supports timely receivables collection, sound credit decisions, and Company cash flow objectives.

Requirements

• Minimum of three (3) years of credit and collections experience.
• Prior supervisory or management experience required.
• Strong knowledge of accounts receivable, credit risk assessment, and collection practices.
• Strong communication, organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office applications, including Excel.

Nice To Haves

• Household goods moving, agency, or van line experience
• Experience with military billing, government invoicing systems, or transportation industry billing practices.

Responsibilities

• Oversee credit and collections activities to support timely payment and reduce delinquency risk.
• Monitor receivables and maintain effective customer relationships.
• Review open receivables, including national, residential, military, interline, agent, and driver accounts.
• Approve or deny credit applications and establish appropriate credit limits based on financial analysis and available credit information.
• Resolve billing disputes, credit requests, account discrepancies, and billing corrections.
• Maintain accurate credit records and ensure proper documentation of customer credit histories and collection efforts.
• Monitor military accounts to ensure timely invoice processing and payment.
• Manage billing activities through Syncada, CWA, and DFAS systems, including electronic and paper invoice submissions as required.
• Coordinate new military account setup and conduct ongoing account maintenance and follow-up.
• Register and maintain company information in the System for Award Management (SAM) and other required government platforms.
• Lead, coach, and support the Credit and Collections team.
• Conduct performance evaluations and provide ongoing performance feedback.
• Support training and cross-training to promote continuity and employee development.
• Delegate responsibilities appropriately and promote accountability within the department.
• Monitor departmental performance metrics and aging trends.
• Recommend process improvements to enhance efficiency, accuracy, and collections effectiveness.
• Prepare delinquency, aging, and other management reports as required.
• Collaborate with Finance and operational departments to support company objectives and resolve customer-related issues.
• Provide backup support for Accounts Receivable and Credit & Receivables functions as needed.
• Perform other duties and special projects as assigned.

Benefits

• Company-subsidized medical and group life insurance
• Company-paid long-term disability insurance
• Access to group-discounted rates for dental, vision, voluntary life, short-term disability, critical illness, and accident insurance
• Retirement savings through a 401(k) plan with up to a 5% employer match
• Participation in an Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree